Coffee House Supervisor: Lead, Train & Delight Guests

Trading Post Coffee; Eastbourne; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Meal discounts

Free coffee on duty

50% discount on food and coffee

Discount at Beachfront Leisurevenues

Mental health support

Financial advice

Career progression

Company pension

Job summary

Trading Post Coffee Roasters in Eastbourne is seeking a Supervisor to help run our busy coffee house and support the management team in delivering exceptional guest experiences.

You will lead front-of-house operations, uphold our hospitality standards, coach colleagues, and participate in recruitment and onboarding. If you are energetic, reliable, and passionate about coffee culture, we want to hear from you.

Qualifications

• Proven leadership abilities in a fast-paced hospitality setting.
• Excellent communication and guest service focus.
• Strong problem-solving skills and calm under pressure.
• Solid time management and prioritisation.
• Collaborative team player with positive attitude.
• Commitment to Trading Post hospitality standards.

Responsibilities

• Support the management team in running a high-volume coffee house.
• Uphold Trading Post hospitality standards and service principles.
• Deliver great hospitality with personality within standards.
• Lead front-of-house and coordinate with back-of-house teams.
• Support development and training of team members.
• Assist recruitment and onboarding of new staff.
• Maintain positivity and motivate the team to excel.
• Present a smart, professional appearance representing the brand.

Skills

Leadership

Communication

Problem solving

Time management

Team player

Hospitality standards

Job description

Trading Post Coffee Roasters in Eastbourne is seeking a Supervisor to help run our busy coffee house and support the management team in delivering exceptional guest experiences.

You will lead front-of-house operations, uphold our hospitality standards, coach colleagues, and participate in recruitment and onboarding. If you are energetic, reliable, and passionate about coffee culture, we want to hear from you.