Supervisor (Full Time)

Trading Post Coffee; Eastbourne; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Meal discounts

Free coffee on duty

50% discount on food and coffee

Discount at Beachfront Leisurevenues

Mental health support

Financial advice

Career progression

Company pension

Job summary

Trading Post Coffee Roasters in Eastbourne is seeking a Supervisor to help run our busy coffee house and support the management team in delivering exceptional guest experiences.

You will lead front-of-house operations, uphold our hospitality standards, coach colleagues, and participate in recruitment and onboarding. If you are energetic, reliable, and passionate about coffee culture, we want to hear from you.

Qualifications

• Proven leadership abilities in a fast-paced hospitality setting.
• Excellent communication and guest service focus.
• Strong problem-solving skills and calm under pressure.
• Solid time management and prioritisation.
• Collaborative team player with positive attitude.
• Commitment to Trading Post hospitality standards.

Responsibilities

• Support the management team in running a high-volume coffee house.
• Uphold Trading Post hospitality standards and service principles.
• Deliver great hospitality with personality within standards.
• Lead front-of-house and coordinate with back-of-house teams.
• Support development and training of team members.
• Assist recruitment and onboarding of new staff.
• Maintain positivity and motivate the team to excel.
• Present a smart, professional appearance representing the brand.

Skills

Leadership

Communication

Problem solving

Time management

Team player

Hospitality standards

Job description

At Trading Post Coffee Roasters, coffee is at the heart of everything we do. As an independent, specialty coffee company, we're passionate about sourcing, roasting and serving exceptional coffee whilst creating memorable experiences for every guest. We believe great coffee starts with great people, which is why we invest in developing our teams through training, coaching and genuine opportunities to grow. If you're passionate about specialty coffee, enjoy working in a fast-paced environment and take pride in your craft, we'd love to hear from you.

Why join us?

• Discounted meals and free coffee on duty
• Company-wide employee discount of 50% onfood and coffee
• Retail discount on our in-house coffeeblends and single origins
• Employee discount at all Beachfront Leisurevenues
• Free access to mental health advice
• Free access to financial advice
• Employee progression plans
• Company pension scheme

We are looking for the next generation ofmanagers who are passionate about the hospitality industry, coffee culture, andprogressing their career, to join our team. As a Supervisor we expect you tohelp run your Coffee House on a day-to-day basis and support the managementteam to deliver an amazing guest experience every time, to exceed targets, andengage your team to meet their goals. In return we will invest time and energytowards helping you push your career to the next stage, whatever that looks likefor you.

Our superstar Supervisors demonstrate a'we're all in this together' attitude and confidence in leading thefront-of-house team with passion and energy. You must drive hospitality andsales whilst engaging your team to be passionate, reliable, outgoing, universaland dutiful. Some previous experience as a Supervisor would be beneficial,especially in a busy environment with a diverse team.

What You Can Expect Your Responsibilities toBe

• Support the management team in the runningof a high-volume and fast-paced coffee house
• Embody and possess a full understanding ofthe Trading Post hospitality standards and key points of service
• Consistently deliver great hospitality withhuge personality within the hospitality standards framework
• Actively support a busy front-of-house teamand engage and communicate effectively with an equally busy back-of-house team
• Support in the development of front-of-houseteam members and deliver training where required
• Support in the recruitment and onboarding ofnew team members into your Coffee House
• Be the face of positivity and motivate allteam members to deliver their best selves at all times
• Display a smart and professional appearance,always striving to represent Trading Post Coffee Roasters in a positive way

The Skills We are Looking For

• Strong leadership skills
• The drive for continuous development andimprovement
• Excellent communication skills to enableeffective dialogue with team members and guests
• Ability to use initiative to problem solveand work well under pressure
• Dedicated team-player, leading by examplewith an 'all in this together' attitude and always striving for excellence
• Excellent time-management and prioritisationskills

Only those eligible to work in the UK orhave a valid UK work permit/visa will be considered for this position.

Trading Post Coffee Roasters is an equalopportunities employer. We celebrate diversity and are committed to creating aninclusive environment for all candidates and employees.