Coffee House Supervisor: Lead, Coach & Guest Experience

Trading-Post-Coffee-Roasters; Brighton; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Free coffee

50% staff discount

Bean discounts

Discounts at Beachfront venues

Birthday Gift Card

Mental health support

Pension scheme

Coffee education

Career progression

Job summary

Trading Post Coffee Roasters in Brighton is seeking a proactive Supervisor to lead the Coffee House team, ensuring guests have a memorable experience and the operation runs smoothly. You’ll coach colleagues, support management, and role-model outstanding hospitality.

The role focuses on team development, high service standards, and problem-solving in a fast-paced environment. Applicants must have hospitality experience and a genuine passion for coffee and guest care; legal right to work in the

Qualifications

• Experience in hospitality or customer service.
• Lead by example through attitude and work ethic.
• Stay calm and organized under pressure.
• Communicate confidently with guests and colleagues.
• Take ownership and make decisions with confidence.
• Reliable, proactive and eager to learn.
• Deliver consistently high standards.

Responsibilities

• Lead shifts to ensure guests receive exceptional service.
• Support and motivate the team during busy services.
• Coach colleagues in hospitality standards.
• Train and welcome new team members.
• Work with management to achieve sales, service and operational goals.
• Resolve issues and keep operations smooth.
• Monitor cleanliness, food safety and presentation throughout the venue.
• Lead by example and foster a positive atmosphere for the team.
• Assist with serving customers, making coffee, or supporting the kitchen.

Skills

Hospitality

Team leadership

Customer service

Communication

Reliability

Job description

Trading Post Coffee Roasters in Brighton is seeking a proactive Supervisor to lead the Coffee House team, ensuring guests have a memorable experience and the operation runs smoothly. You’ll coach colleagues, support management, and role-model outstanding hospitality.

The role focuses on team development, high service standards, and problem-solving in a fast-paced environment. Applicants must have hospitality experience and a genuine passion for coffee and guest care; legal right to work in the