Coach Operations Supervisor

Arriva TrainCare; Bangor; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Arriva Group, at the Bangor depot, seeks a Coach Operations Supervisor to lead the Bangor to Aberystwyth service, ensuring a safe, reliable and customer‑focused operation.

You will supervise day‑to‑day operations, manage staff rotas, resolve incidents and drive the coaches when required, holding a PCV Category D licence and Driver CPC. The role requires strong organisation and communication within a 38‑hour week across 5 days.

Qualifications

• A valid PCV Category D licence.
• Valid Driver CPC / Driver Qualification Card.
• A valid Tachocard.
• Strong knowledge of tachograph requirements and drivers' hours legislation.
• Experience in bus/coach or passenger transport operations.
• Excellent organisational and planning skills.
• Ability to manage competing priorities and work under pressure.
• Experience handling customer complaints professionally.
• Strong communication and interpersonal skills.
• Flexibility to work 38 hours per week, 5 days out of 7, in a 24-hour operation.

Responsibilities

• Take accountability for tachograph compliance across the operation.
• Supervise the Bangor to Aberystwyth service daily and coordinate diversions.
• Manage holiday allocation and resourcing for the coach team.
• Address customer complaints and maintain service standards.
• Drive coaches when required and hold a PCV Category D licence.

Skills

PCV operations

Tachograph compliance

Driver CPC

Staff supervision

Customer service

Job description

Coach Operations Supervisor Location: Arriva Group, Bangor Depot Route: Bangor to Aberystwyth Salary: £34,975.20 per annum Hours: 38 hours per week Contract: Permanent Working Pattern: 5 days out of 7

Lead the Coach Operation at Arriva

Are you an experienced PCV professional who combines strong operational knowledge with excellent organisation, communication and customer service skills? We’re looking for a Coach Operations Supervisor to join the Arriva Group team at our Bangor depot, taking responsibility for the day-to‑day supervision and coordination of our dedicated Bangor to Aberystwyth coach service. This is a key operational role with accountability for ensuring our coach operation is compliant, well staffed and delivering a safe, reliable and customer-focused service. You'll be the key point of contact for the coach operation, working closely with drivers, depot colleagues and management to resolve issues, maintain standards and keep the service moving.

What you'll be responsible for

Tachograph and compliance

• Taking accountability for tachograph compliance across the coach operation.
• Monitoring drivers' hours and tachograph records to ensure compliance with relevant legislation and company procedures.
• Identifying and addressing potential compliance issues.
• Supporting drivers with tachograph-related queries and ensuring appropriate records are maintained.
• Ensuring operational standards and safety requirements are consistently followed.

Service and operational delivery

• Supervising the day-to-day operation of the Bangor to Aberystwyth coach service.
• Coordinating diversions and service changes, ensuring drivers receive clear and timely information.
• Managing operational issues and unexpected disruption, making effective decisions to minimise the impact on customers.
• Taking accountability for duty coverage, ensuring all scheduled work is appropriately resourced.
• Supporting the smooth running of the service across a 24-hour operation.
• Working closely with depot management and drivers to resolve operational challenges quickly and effectively.

People and resource management

• Managing and coordinating holiday allocation for the coach team, ensuring appropriate cover is maintained.
• Supporting drivers with day-to-day operational queries and providing guidance where required.
• Building positive working relationships with drivers and colleagues.
• Ensuring the coach team understands and follows company policies, procedures and operational requirements.
• Escalating performance, conduct, safety or compliance concerns appropriately.

Customer service

• Taking accountability for customer complaints relating to the coach operation.
• Investigating complaints thoroughly and ensuring appropriate responses and actions are provided.
• Identifying recurring customer issues and working with colleagues to improve the customer experience.
• Maintaining a strong customer focus across the entire operation.

Driving

• Although this is primarily a supervisory and operational role, you may also be required to drive the coaches as and when required by the business.
• You will therefore need to hold a valid PCV Category D licence and be comfortable undertaking driving duties when operationally necessary.

What we're looking for

We're looking for someone who understands passenger transport, can take ownership of an operation and isn't afraid to roll up their sleeves when the business needs them.

Essential requirements

• A valid PCV Category D licence.
• Valid Driver CPC / Driver Qualification Card.
• A valid Tachocard.
• Strong knowledge of tachograph requirements and drivers' hours legislation.
• Previous experience within bus, coach or passenger transport operations.
• Excellent organisational and planning skills.
• The ability to manage competing priorities and make sound decisions under pressure.
• Experience dealing with customer complaints and resolving issues professionally.
• Strong communication and interpersonal skills.
• The ability to coordinate and manage operational cover effectively.
• Good understanding of the importance of safety, compliance and operational standards.
• The flexibility to work 38 hours per week, 5 days out of 7, within a 24-hour operation, including early mornings, evenings, weekends and potentially bank holidays.
• A professional, reliable and accountable approach.

One route. One team. One person making it happen.

The Coach Operations Supervisor will be the key operational link for our dedicated Bangor to Aberystwyth coach service. You'll have genuine ownership across the operation, from ensuring tachograph compliance and arranging duty cover, through to managing holiday allocation, coordinating diversions and resolving customer complaints. And when the operation needs it, you'll also be ready to get behind the wheel and drive the service yourself. It's a varied role where no two days are guaranteed to be the same, making it ideal for an experienced PCV professional who wants to take the next step into operational supervision.

Why join Arriva?

At Arriva, our operational teams are at the heart of keeping people moving. You'll join a major transport organisation where safety, compliance, reliability and customer service come first. This is an excellent opportunity to develop your career within coach and transport operations, taking genuine ownership of a dedicated service while working alongside an experienced team.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike‑sharing systems, on‑demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! We’re grateful for your consideration to become a part of our dynamic team!