Operations Supervisor

Arriva Cymru Limited; Bangor; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arriva Cymru Limited is seeking an experienced Operations Supervisor to support daily bus operations in Bangor. You will lead frontline teams, coordinate service delivery, monitor performance and drive safety and customer service standards across the depot.

The role requires strong leadership, problem-solving and a full valid driving licence, with flexibility to work shifts, evenings and weekends as required.

Qualifications

• Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Experience managing operational performance and KPIs.
• Knowledge of transport operations, scheduling and resource planning.
• Understanding of health and safety and compliance within a transport environment.
• Good IT skills, including Microsoft Office and operational systems.
• Flexibility to work shifts, evenings and weekends where required.
• A full valid driving licence.

Responsibilities

• Supervising, motivating and supporting operational staff and bus drivers.
• Managing daily bus service delivery, route coverage and resource allocation.
• Monitoring punctuality, reliability and operational performance across services.
• Supporting driver welfare, performance management and employee development.
• Investigating operational incidents, customer complaints and service disruptions.
• Ensuring compliance with health and safety regulations, company policies and transport legislation.
• Working closely with engineering and depot teams to maintain fleet availability.
• Producing operational reports and maintaining accurate records.
• Identifying opportunities to improve operational efficiency and customer service.

Skills

Leadership

People management

Communication

Problem-solving

Scheduling

Resource planning

Health & safety

IT skills

Driving licence

Flexibility

Tools

Microsoft Office

Operational systems

Job description

Operations Supervisor – Arriva

Are you an experienced operations professional looking for your next challenge in the bus industry? Arriva is looking for a motivated and people-focused Operations Supervisor to support the day-to-day running of our busy transport operation. This is an excellent opportunity for candidates with experience in bus operations, transport management, logistics, fleet operations or service delivery who are passionate about leading teams and delivering reliable public transport services. As an Operations Supervisor, you will play a vital role in ensuring bus services operate safely, efficiently and on schedule while supporting drivers and operational colleagues across the depot.

The Role:

Reporting into the Operations Management team, you will oversee daily operational activities, monitor service performance and support the smooth running of bus services across the network.

• Supervising, motivating and supporting operational staff and bus drivers
• Managing daily bus service delivery, route coverage and resource allocation
• Monitoring punctuality, reliability and operational performance across services
• Supporting driver welfare, performance management and employee development
• Investigating operational incidents, customer complaints and service disruptions
• Ensuring compliance with health and safety regulations, company policies and transport legislation
• Working closely with engineering and depot teams to maintain fleet availability
• Producing operational reports and maintaining accurate records
• Identifying opportunities to improve operational efficiency and customer service

What We Are Looking For

We are looking for an organised and proactive supervisor with strong leadership skills and experience within the transport, bus, logistics or operational sector. Successful candidates will have:

• Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Experience managing operational performance and KPIs
• Knowledge of transport operations, scheduling and resource planning
• Understanding of health and safety and compliance within a transport environment
• Good IT skills, including Microsoft Office and operational systems
• Flexibility to work shifts, evenings and weekends where required
• A full valid driving licence

Why Join Arriva?

Arriva is one of the UK’s leading public transport operators, connecting communities and keeping passengers moving every day. Joining our team means becoming part of a supportive and fast-paced environment with genuine opportunities for career development within the bus and transport industry.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.