Cluster Service Manager

Cars2 Ltd; Barnsley; Sur place; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Company pension

Résumé du poste

Cars2 Ltd is seeking an experienced Regional Service Manager to lead Aftersales across two service centres in Barnsley. You will mentor Service Managers, drive operational performance and ensure high customer satisfaction while maintaining strict health and safety standards.

The role requires strong leadership, automotive Aftersales expertise and a full UK driving licence, with a clear pathway to influence profitability and workshop efficiency across two locations.

Qualifications

• Proven leadership in multi-site automotive Aftersales
• Strong knowledge of servicing and workshop operations
• Track record of developing managers and teams
• Ability to interpret and improve KPIs and profitability
• Excellent communication and coaching skills
• Full UK driving licence

Responsabilités

• Support and develop the operational performance of two service centres.
• Coach, mentor, and develop Service Managers and their teams.
• Monitor and improve productivity, efficiency, customer satisfaction and profitability.
• Drive strong commercial performance with a focus on customer experience.
• Ensure processes and manufacturer standards are followed.
• Identify opportunities for improvement and implement actions.

Connaissances

Leadership

Commercial awareness

Aftersales

KPI management

People development

Team coaching

Health & Safety

Description du poste

Are you an experienced automotive Aftersales leader looking for your next career opportunity with a successful and growing motor group?

Cars2 is a highly successful motor retailer operating across West and South Yorkshire. Following significant growth in recent years, we now represent a number of leading automotive brands, including Hyundai, SEAT, Nissan, Renault, Dacia, LEPAS, Chery, OMODA, JAECOO and MG.

As an employee-owned business, our people will have a genuine stake in the continued success and future of Cars2. We believe this creates a culture where everyone can contribute, develop and share in what we achieve together.

Due to our continued growth, we have an exciting opportunity for an experienced and highly motivated Cluster Service Manager to join our Aftersales leadership team.

Based in Barnsley, you will take responsibility for supporting the operational and commercial performance of two automotive service centres, working closely with the management teams to deliver outstanding performance, exceptional customer service and consistently high operational standards.

The Role

As Regional Service Manager, Your Responsibilities Will Include

• Supporting and developing the operational performance of two automotive service centres.
• Coaching, mentoring and developing Service Managers and their teams to achieve their full potential.
• Monitoring and improving key performance measures, including productivity, efficiency, customer satisfaction, labour performance and profitability.
• Driving strong commercial performance while maintaining an uncompromising focus on the customer experience.
• Ensuring company processes, manufacturer standards and operational procedures are consistently followed.
• Identifying opportunities for improvement and ensuring agreed actions are implemented and delivered.
• Driving improvements in workshop performance, capacity utilisation and overall Aftersales profitability.
• Supporting the delivery of consistently high standards across every customer touchpoint.
• Maintaining excellent standards of Health & Safety, compliance and automotive industry best practice.
• Creating a culture of accountability, continuous improvement and high performance across both locations.

What We’re Looking For

We are looking for an established automotive professional who can combine strong leadership with commercial awareness and a genuine passion for Aftersales.

Ideally, You Will Have

• Previous experience as a Cluster Service Manager, Area Manager, Aftersales Manager, Centre Manager or in a similar multi-site automotive leadership position.
• Strong experience within automotive Aftersales, servicing, workshop operations or vehicle repair.
• A proven track record of developing managers and building successful, motivated teams.
• Strong commercial awareness and the ability to understand, challenge and improve operational KPIs.
• Excellent leadership, coaching and communication skills.
• The confidence to challenge performance constructively and implement change where required.
• Strong problem-solving and decision-making abilities.
• A sound understanding of Health & Safety, compliance and workshop operating standards.
• The ability to influence, support and motivate teams across multiple locations.
• A full UK driving licence.

Why Join Cars2?

This is an excellent opportunity to join an ambitious and expanding automotive Group at an exciting stage of its development.

You’ll have the opportunity to make a genuine impact on our Aftersales operation, develop talented teams and play an important part in the continued growth and success of the business.

Potential to bring in your own people if their application is successful.

Working Hours: Monday to Friday, plus alternate Saturdays.

OTE: £79,500.00

If you are an experienced automotive leader who is passionate about people, performance, customers and delivering outstanding Aftersales results, we would love to hear from you.

Job Type: Full-time

Benefits

• Company car
• Company pension

Experience

• Motor Trade Service Manager: 2 years (required)

Work Location: In person