Cluster Sales Executive - Heathrow - HWSOF-Sales & Marketing

Sofitel Heathrow - Arora Group; Hatton; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Complimentary on-site parking

Employee discounts

Food and beverage discounts

Life assurance

Employee assistance programme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Long service recognition

Zusammenfassung

The Arora Group’s Sofitel Heathrow location is seeking a sales support professional to assist the cluster's sales team. You will manage client communications via telephone, video calls, or email, and support account activities across hotel brands within the group.

You will work toward revenue targets, help implement sales plans, develop account plans, and build strong relationships with brand partners, central teams, and external clients while promoting ARORA's portfolio.

Qualifikationen

• Fantastic negotiation and persuasion skills.
• Basic Account Management skills.
• Computer literate and proficient in common software tools.

Aufgaben

• Support the sales team across the cluster of Sofitel Heathrow hotels.
• Manage client communications by telephone, video calling, or email.
• Help deliver sales strategies and activities as directed in the budget and sales plan.
• Develop account animation plans to maximise share from each account.
• Research potential new accounts and carry out telesales calls and meetings as required.
• Build relationships with brand partners, Arora central teams and other hotel sales teams.
• Promote Arora Group brand standards and tools in sales activities.
• Manage customer relationships to encourage repeat business and promote the portfolio.

Kenntnisse

Negotiation

Account management

Customer service

Sales support

Computer literacy

Jobbeschreibung

Supporting the sales team within your cluster of hotels, sales Research, management of clients via telephone, video calling, or email exchange and general administration duties as required. Managing an assigned business segment for the cluster.

• Work towards and meets agreed sales objectives and targets. Will be working towards all appropriate and relevant hotel revenue stream targets albeit with various pre agreed contribution targets.
• Working towards delivering sales strategies and activities as agreed in the budget and sales plan and as directed by Line Manager.
• Develop account animation plans for account within the portfolio assigned to you to ensure maximum share from each account.
• Research potential new accounts, conduct telesales calls, carry out face to face appointments if necessary and demonstrate non face to face sales activity in line with agreed targets.
• Create and manage effective relationships with any brand partner sale / key account teams, Arora central teams and other Arora hotel or hotel cluster sales teams.
• Become conversant with appropriate brand standards and brand tools relating to sales activity.
• Manage customer relationships to ensure new sales opportunities are maximised, encourage repeat business and generally promote the wider Arora collection of hotels.
• Execute and communicate to customers and the market, Arora Group and relevant Brand marketing initiatives and promotions.
• Use public relations, marketing and social media resources and tools to improve sales effectiveness.
• Ideally at least one year's experience in a customer facing hotel or hospitality department or in any other industry where the role has had some sales support function.
• Team player with positive interpersonal skills
• Demonstrate self-confidence, energy and enthusiasm.
• Willing to adapt and change styles as and when necessary
• Develops constructive relationships both within Arora Hotels and external clients and suppliers
• Demonstrates an appetite for commercial awareness
• Computer literate
• Fantastic negotiation and persuasion skills
• Basic Account Management skills
• Ability to work under pressure & meet deadlines
• Have the desire and ability to improve your knowledge and abilities through on-going training and development
• Competitive salary
• Holiday - 28 days holiday, enhanced after 5 years of service. But there's more
• Complimentary on-site parking is available.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

The Arora Group is one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few years.

Grow with us We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.