Cluster Sales Executive

Millennium Hotel and Resorts UK; Newcastle upon Tyne; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Life Assurance

Health plan option

Career development opportunities

Worldwide employee discounts

Job summary

Copthorne Hotel Newcastle is seeking an experienced hotel sales professional to identify and secure new business opportunities in local and regional markets, while developing existing accounts to grow revenue and client engagement.

You will conduct client appointments, network at events and hotel show rounds, supporting meetings and reservations where needed, and build strong relationships with corporate clients and stakeholders.

Qualifications

• Experience in hotel sales, meetings & events, reservations or a similar commercial role.
• Proactive approach to business development and account management.
• Excellent communication, networking and relationship-building skills.
• Strong organisational and time-management abilities.
• Full UK driving licence and willingness to travel locally to meet clients.

Responsibilities

• Identify and secure new business opportunities within local and regional markets.
• Develop existing accounts to increase revenue and client engagement.
• Conduct client appointments, networking activities and hotel show rounds.
• Support meetings, events and reservations activity when required.
• Build strong relationships with corporate clients and key stakeholders.

Skills

Business development

Account management

Communication

Networking

Relationship-building

Organisational skills

Time management

Independent worker

Team player

Tools

Delphi

Opera Cloud

Job description

What You’ll Be Doing

• Identifying and securing new business opportunities within local and regional markets (through sales research, cold calling and use of market intel)
• Developing existing accounts to increase revenue and client engagement
• Conducting client appointments, networking activities and hotel show rounds
• Supporting meetings, events and reservations activity when required
• Building strong relationships with corporate clients and key stakeholders
• Monitoring market trends, competitor activity and customer feedback to identify opportunities for growth
• Collaborating with operational teams to ensure exceptional customer experiences
• Contributing to the hotel’s sales strategy and commercial objectives

What We’re Looking For

• Previous experience in hotel sales, meetings & events, reservations or a similar commercial role
• A proactive approach to business development and account management
• Excellent communication, networking and relationship‑building skills
• Strong organisational and time‑management abilities
• The confidence to work independently while contributing to a wider team
• Experience using Delphi and/or Opera Cloud (desirable but not essential)
• A full UK driving licence and willingness to travel locally to meet clients
• Most importantly, you’ll bring enthusiasm, initiative and a determination to succeed

Why Join Us

• Competitive salary
• Life Assurance
• Cash Health Plan option
• Career development pathways and regular salary reviews
• Worldwide employee accommodation discounts
• Food & Beverage discounts across our hotels
• Apprenticeship, training and development opportunities
• Complimentary meals on duty
• Free parking
• Team social events and wellbeing initiatives
• Uniform provided
• Enhanced holiday entitlement linked to length of service
• Recommend‑a‑Friend scheme
• And much more!

The Role

As a customer‑facing sales role, some evening and weekend availability may occasionally be required for client meetings, networking events and hotel show rounds.

About Copthorne Hotel Newcastle

Located on the vibrant Newcastle Quayside and overlooking the iconic River Tyne, Copthorne Hotel Newcastle offers stunning riverside accommodation for both business and leisure guests. With modern guest rooms, flexible meeting and event facilities, and the popular Quay 7 Restaurant & Bar, we’re proud to be one of Newcastle’s most recognisable Quayside hotels.

About Millennium Hotels & Resorts

Millennium Hotels & Resorts owns and operates more than 120 hotels worldwide. In Europe, our portfolio includes 24 hotels located in some of the region’s most exciting business and leisure destinations. Our brands are grouped into three distinctive collections: Leng’s Collection, Millennium Collection, Copthorne Collection. Each offers a unique guest experience while sharing the same commitment to outstanding hospitality.

Millennium Hotels & Resorts is an Equal Opportunities Employer.

All applicants must have the legal right to live and work in the UK. Right‑to‑work documentation will be verified as part of the recruitment process using TrustID verification technology.