Cluster Sales Executive

The Imperial London Hotels Limited; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

The Imperial London Hotels Limited is seeking a Cluster Sales Executive to help grow revenue across our Central London collection. This hybrid role requires four days in Bloomsbury and one day of WFH, with a salary up to £35,000 plus benefits.

You will identify new opportunities, manage corporate and agency relationships, and contribute to sales strategies while delivering outstanding customer service to clients across our hotels.

Qualifications

• 1 year+ in a customer-facing or customer engagement role.
• Confident, personable with ability to build rapport at all levels.
• Strong written and verbal communication skills.

Responsibilities

• Identify new business opportunities and grow corporate and agency revenue.
• Build and maintain relationships with corporate clients and agencies.
• Conduct client meetings, hotel show rounds and events.
• Manage sales enquiries and convert opportunities into confirmed business.
• Develop account plans and sales strategies for key clients.

Skills

Relationship building

Communication

Organised

Self-motivated

Customer service

Job description

Role:

Cluster Sales Executive

Location:

Hybrid Working - 4 Days in our office in Bloomsbury, London & 1-day WFH

Salary:

Up to £35,000 + Excellent Benefits

About The Role

At Imperial London Hotels, we're proud of our rich heritage, outstanding guest experiences, and commitment to developing our people. We're looking for an enthusiastic and commercially minded Cluster Sales Executive to join our Sales team and play a key role in growing revenue across our collection of unique Central London hotels.

This is an exciting opportunity for someone who enjoys building relationships, identifying new business opportunities, and delivering exceptional customer service. Whether you're already working in sales or have experience in a customer-facing role and are ready to develop your career, we'd love to hear from you.

What You'll Be Doing

As a Cluster Sales Executive, you will support the growth of our corporate and agency business by proactively identifying new opportunities and developing strong client relationships. Your responsibilities will include:

• Generating new business leads and identifying sales opportunities.
• Building and maintaining relationships with corporate clients and agencies.
• Conducting client meetings, hotel show rounds, networking events and industry exhibitions.
• Managing sales enquiries and converting opportunities into confirmed business.
• Developing account plans and sales strategies for key clients.
• Following up on referrals, leads and existing business opportunities.
• Representing Imperial London Hotels professionally at sales trips, networking events and client entertainment activities.
• Keeping up to date with our products, services, competitors and market trends.
• Contributing ideas that help enhance and differentiate the Imperial London Hotels brand.

What We're Looking For

• You are confident, personable and able to build rapport with people at all levels.
• A strong communicator with excellent written and verbal communication skills.
• Organised and able to manage multiple priorities effectively.
• Self-motivated, proactive and results driven.
• Passionate about delivering excellent customer service and creating positive business relationships.
• At least 1 year of experience in a customer-facing or customer engagement environment.

What You’ll Get

• 20 days holiday (plus Bank Holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

If you're a motivated sales professional who enjoys building relationships, creating opportunities and contributing to a successful hospitality business, we'd love to hear from you!