Cluster Sales Executive - Groups M&E

Peoplebank; Greater London; Hybrid; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Staff areas

Meals on duty

Pension

Healthcare

Job summary

The Royal Horseguards is seeking a Cluster Sales Executive for Groups & M&E to connect clients with memorable events and promote versatile meeting spaces. You will coordinate details to ensure flawless event execution and build lasting relationships with clients.

Ideal candidates communicate clearly, excel in front-line client service, and bring a passion for hospitality, adaptability, and strong commercial awareness to the role.

Qualifications

• Guest-focused mindset with a drive for guest satisfaction.
• Front-line role requires confident, welcoming interaction.
• Empathy and relationship-building are essential for client engagement.
• Experience or exposure to Meetings & Events and Group business preferred.
• Clear, natural communication skills both on phone and in person.
• Attention to detail and high standards in service delivery.

Responsibilities

• Serve as the key contact for clients in Groups & M&E.
• Promote meeting and event spaces and coordinate arrangements.
• Ensure flawless event execution and client satisfaction.
• Build lasting relationships and repeat business through excellent service.
• Communicate clearly and professionally in person and by phone.

Skills

Guest focus

Front-line presence

Empathy

M&E & Group sales

Communication

Detail orientation

Commercial awareness

Job description

Contract: Full Time
Payment: Hourly
Salary: Competitive

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

What you’ll be doing

Are you ready to take on a bold role that connects guests with memorable meeting and event experiences? As a Cluster Sales Executive for Groups & M&E, you will be the key point of contact for clients, promoting our versatile meeting and event spaces and ensuring every detail is in place for seamless event execution. You will take pride in your role, meeting guests’ needs and exceeding expectations while building authentic, lasting connections. This customer-facing role requires exceptional interpersonal skills and a real passion for service. Your ability to communicate clearly and naturally, both on the phone and in person, will set a welcoming tone for every interaction. Additionally, your organizational expertise and commercial awareness will be key in coordinating high-quality events that embody our brand values and provide extraordinary guest experiences.

What you’ll bring

We’re looking for someone who embodies real dedication, bold enthusiasm, and a high level of adaptability. Here’s what sets you apart:

• Guest-focused mindset with a genuine drive for guest satisfaction and service excellence
• Confidence and comfort in a front-line role, able to create positive first impressions
• Empathy and relationship-building skills, essential for engaging clients and colleagues alike
• Multi-skilled with experience in both Meetings & Events and Group business, able to adapt to varied client needs
• A natural communicator who is relaxed, open, and authentic in every interaction
• Detail-oriented, with accuracy and dedication to high standards
• A commercially aware approach that supports both client satisfaction and business objectives

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.