Cluster Revenue Manager

Crimson Hotels Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a Cluster Revenue Manager to join their dynamic team in London. This role involves supporting revenue targets and managing pricing strategies across multiple properties. The ideal candidate will possess strong analytical skills, a keen attention to detail, and a proven track record in revenue management. Exceptional benefits and opportunities for career progression are offered.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career progression

Dry cleaning and uniform laundering on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Qualifications

• Previous proven revenue experience required.
• Strong communication skills, both written and verbal.
• Highly numerate with strong analytical skills.

Responsibilities

• Support the production of detailed monthly rooms forecasts.
• Assist in producing daily budget plans for 365 days.
• Manage pricing across hotels to ensure market appropriateness.

Skills

Analytical skills

Communication

Problem-solving

Attention to detail

Numeracy

Flexibility

Education

HND/Degree level or similar

Tools

PMS systems (OnQ/Opera)

IDeaS/EzRMS/Concerto

Job description

Part of Crimson Hotels,The Trafalgar St. James, Curio Collection by Hiltonis a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop Bar and Rockwell that pride themselves in the quality of service that they provide.

Here at Crimson Hotels, we know our team members are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. We also offer a host of exceptional team member benefits too.

We’re searching for an experienced, hands-on, and detail-orientedClusterRevenue Managerto join our dynamic team. You’ll be proactive, analytical, and have a natural flair for delivering exceptional revenue management support. This role can be worked either from one of our London-based properties or Holiday Inn Express Heathrow Terminal 5.

The Role

As a Cluster Revenue Manager, you’ll be responsible for supporting the Regional Revenue Managers to deliver budgeted rooms and M&E revenue targets. You’ll own the preparation for all meetings and be the primary contact for all group bedroom quotations. Your key responsibilities will include:

• Supporting the production of a detailed day-by-day monthly rooms forecast within a tolerance level of 3-5% accuracy on a weekly basis.
• Assisting in the production of a detailed daily budget plan on an annual basis for 365 days.
• Consistently reviewing hotels’ daily pricing in respect of direct competitors’ pace of demand and other influencing factors.
• Supporting the Regional Revenue Manager to ensure that the hotel maintains and grows RGI % change at a level above that seen within the local competitor set.
• Preparing all documentation for commercial meetings for all hotels to ensure strategies for rooms and M&E are communicated and discussed with the hotel teams.
• Running commercial meetings in the absence of the Regional Revenue Manager.
• Owning the forward events calendar for all markets and ensuring effective communication within the respective RMS solutions.
• Attending all brand commercial updates.
• Assisting the Regional Revenue Manager by ensuring that our rate strategy is relevant to the competitor set.
• Managing pricing across hotels to ensure market appropriateness.
• Responding to all group quotations within a 4 working hour time frame.
• Ensuring rates are pulling through correctly from each respective RMS to all online channels.
• Utilizing all tools and opportunities to ensure maximum yield.
• Being proactive to market conditions.
• Ensuring appropriate promotions and tactical rates are communicated to marketing.
• Updating and opting in of monthly paid marketing programmes with brands

About you

As well as having previous proven revenue experience, you’ll have strong communication skills, both written and verbal, and be flexible and adaptable to change. You’ll have a keen attention to detail, strong problem-solving and analytical skills, and a can-do attitude.

• Highly numerate.
• Previous proven revenue experience.
• Strong communication skills, both written and verbal.
• Flexible and adaptable to change.
• Attention to detail.
• Strong problem-solving and analytical skills.
• Can-do attitude.
• Previous proven analytical experience.

Desired:

• Educated to HND/Degree level or similar.
• Experience of PMS systems including OnQ/Opera.
• Knowledge of IDeaS/EzRMS/Concerto or another market-leading revenue management system.
• Previous hospitality experience.

The Trafalgar St James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.

Why join the Trafalgar St James Team?

As part of our team, you’ll have access to a range and benefits,including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.