Cluster Manager (South Lakes)

Gravity Recruit; Wigton, Aspatria; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Gravity Recruit is partnering with a leading retailer in the South Lakes to recruit a Cluster Manager. You will have full accountability for leading and developing the team while maximizing store performance.

The role focuses on customer service excellence, succession planning, and driving growth through people and local community engagement. Previous management in food/retail preferred; full training provided.

Qualifications

• Previous management experience in retail or food/convenience sector; full training provided.

Responsibilities

• Set objectives and performance standards with a store plan to deliver safe, legal, high-performing business.
• Translate customer service expectations into actions to deliver exceptional customer experience.
• Own and deliver a succession plan for sustainable growth through people.
• Identify opportunities and drive performance across KPIs to optimise EBITDA.
• Promote the client by engaging with local organisations and the community.

Skills

Management experience

Retail experience

Commercial awareness

People management

Communication

Team collaboration

Flexible attitude

Professional development

Job description

Cluster Manager - South Lakes

Our client is expanding so it's a great time to join them.

As a result of their continued growth, they now require a Cluster Manager in the South Lakes Area

As a Cluster Store Manager you'll have full accountability of managing, leading and developing the team whilst maximising store performance.

Key Accountabilities:

• Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business
• Translate and role model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors
• Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people
• Identify business opportunities and deliver performance across all operational KPIs to optimise EBITDA
• Drive the promotion of the client by actively engaging with and supporting local organisations and the community to create a unique point of difference

Key Experience, Knowledge and Skills:

• Previous management experience within a food / convenience retail or similar fast-paced operation is preferred but any Retail background will be considered as full training will be given.
• Able to demonstrate commercial awareness and business planning skills
• Committed to achieving and sustaining exceptional customer service standards
• Proven people management skills
• Adept at communicating and influencing at all levels
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to develop own skills and apply learning to improve own performance

Package:

Up to £35,000 + Package + Benefits + Bonus

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.