Cluster Manager

Zachary Daniels; Kingswood; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Staff discount

28 days holiday

Multi-site role

Career progression

Supportive culture

Job summary

Zachary Daniels is recruiting for a Cluster Manager to oversee a portfolio of fashion stores in Swindon. You will lead Store Managers, drive sales and KPIs, and develop teams while ensuring high standards across locations.

This hands-on role requires a proven track record in multi-site fashion retail, with strong leadership and data-driven decision making to boost performance and customer experience.

Qualifications

• Proven multi-site retail management experience.
• Strong track record in driving sales and KPIs.
• Experience leading Store Managers across locations.
• Ability to turn data into actionable insights.
• Excellent people leadership and communication.

Responsibilities

• Lead and develop Store Managers and their teams across the cluster.
• Drive sales, KPIs and commercial performance across stores.
• Review performance and identify opportunities to improve results.
• Support recruitment, onboarding and team development.
• Maintain high standards in operations, merchandising and service.
• Manage performance and succession planning across the cluster.
• Collaborate with senior leadership to achieve business objectives.
• Visibly lead and visit stores regularly.

Skills

Retail leadership

Sales growth

KPIs analysis

People development

Store Manager coaching

Communication skills

Job description

Cluster Manager | Fashion Retail | Swindon | £42,500 + Benefits

Are you an experienced Cluster Manager or Area Manager looking for your next challenge? We're recruiting for a Cluster Manager to oversee a portfolio of fashion stores for an established multi-brand retail business, based in Swindon.

This is a hands‑on, commercially focused role where you'll lead Store Managers, drive sales and KPIs, and play a key role in developing teams and improving performance across multiple locations.

What's on Offer

• £42,500 per year + benefits
• Generous staff discount
• 28 days holiday including bank holidays
• Multi-site responsibility across an established fashion retail business
• Career progression opportunities
• Supportive, people-first company culture

The Role

As Cluster Manager, you'll have overall responsibility for the commercial and operational performance of a group of stores. You'll work closely with Store Managers to drive sales, improve KPIs, develop people and maintain high standards across every location.

Key responsibilities include:

• Leading, coaching and developing Store Managers and their teams
• Driving sales, KPIs and commercial performance across the cluster
• Reviewing store performance and identifying opportunities to improve results
• Supporting Store Managers with recruitment, onboarding and team development
• Ensuring strong operational, visual merchandising and customer service standards
• Managing performance and supporting succession planning across the cluster
• Working closely with senior leadership to deliver wider business objectives
• Regularly visiting stores and being a visible, hands‑on retail leader

About You

• Proven experience as a Cluster Manager, Area Manager or in a similar multi-site retail management role
• Strong fashion or lifestyle retail experience
• A proven track record of driving sales, KPIs and commercial performance
• Experience leading and developing Store Managers across multiple locations
• Confident analysing performance and turning commercial data into action
• Strong people leadership, coaching and communication skills
• Organised and comfortable managing multiple priorities
• Hands‑on, energetic and willing to roll your sleeves up when needed
• Passionate about delivering great customer experiences and developing people

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