Assistant Housekeeping Manager

Third Space; Greater London; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Third Space in London seeks an Assistant Housekeeping Manager to lead both early and late shifts, ensuring a spotless, well-maintained environment for our members. This hands-on role requires you to model the standards you expect from the team and to work on the floor alongside colleagues.

You will support the Housekeeping Manager to drive performance, train new staff, monitor attendance, and handle challenging conversations with care.

Qualifications

• Previous cleaning experience.
• Experience supervising or leading a large team.
• Strong attention to detail and pride in delivering exceptional service.
• Comfortable having difficult conversations and managing a team to perform their best.
• Flexible, hardworking attitude, committed to consistently delivering the best results.
• Hands-on and ready to lead by example, ensuring the club is always at its best.

Responsibilities

• Support the Housekeeping Manager in driving team performance and shift productivity.
• Ensure cleaning procedures are followed and areas checked to standard.
• Take ownership of restocking and deep cleaning of shower areas as needed.
• Proactively manage team attendance and punctuality to maintain reliability.
• Address and resolve challenges within the team, including difficult conversations.
• Cover for team members when required to prevent gaps in service.

Skills

Cleaning experience

Team leadership

Attention to detail

Difficult conversations

Flexible attitude

Hands-on leadership

Job description

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us and we wouldn't have it any other way. This is our space.

We're now looking for a committed and reliableAssistant Housekeeping Managerto help lead our early and late shifts, ensuring a spotless and well-maintained environment for our members. This role is hands-on, so we're not just looking for someone to manage from the office - we need someone who will be on the floor, taking ownership and a hands-on approach of their area and setting a great example for the team.

Key responsibilities:

• Support the Housekeeping Manager in driving the housekeeping team performance, with a focus on improving attention to detail and shift productivity.
• Ensure the Housekeeping team follows the cleaning procedures, particularly with new team members, and regularly check key areas, such as changing rooms and toilets, ensuring all tasks are completed to standard.
• Take ownership of issues such as restocking and deep cleaning of shower areas, and ensure the team stays on top of tasks like restocking and detailed cleaning.
• Proactively manage team attendance and punctuality, ensuring a high-performing, reliable team.
• Address and resolve any challenges within the team - including having difficult conversations when necessary.
• Be willing to step in and cover for team members when needed to prevent gaps in service, ensuring our club always meets the highest standards.

What we're looking for:

• Previous cleaning experience
• Previous experience supervising or leading a large team
• Strong attention to detail and pride in delivering exceptional service
• Someone who is comfortable having difficult conversations and managing a team to perform their best
• A flexible, hardworking attitude, committed to consistently delivering the best results
• You must be hands-on and ready to lead by example, ensuring the team stays focused and the club is always at its best