Assistant General Manager

JD Sports Fashion PLC; Leeds; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

JD Gyms, a division of JD Sports Fashion PLC, is seeking an Assistant General Manager to support daily club operations. You will work with the General Manager to uphold safety, standards and member experience while developing staff and driving membership and commercial targets.

In this role, you will lead a team of Fitness Coaches and General Assistants, conduct regular meetings and ensure high standards of cleanliness and service across the facility.

Qualifications

• Experience leading and developing colleagues in leisure, fitness or customer-facing roles.
• Strong commitment to delivering excellent member service.
• Ability to coach and develop colleagues.
• Qualified to Level 2 Gym Instructor or higher.
• Experience contributing to membership growth and commercial targets; recruits and manages a team.

Responsibilities

• Ensure policies and procedures are followed (Health & Safety Employee Policy and Company Procedures Handbook).
• Maintain JD Gyms Brand Standard.
• Conduct safety checks daily/ weekly/ monthly; report defects to keep facilities safe.
• Recruit and manage a team of Fitness Coaches and General Assistants to cover daily operations.
• Hold regular team meetings to aid development and keep staff updated.
• Support achievement of membership, revenue and commercial targets.
• Drive and maximise secondary spending revenue.
• Ensure cleanliness standards across the gym and with cleaners.
• Oversee weekly banking to minimise wastage and maximise profit.
• Maintain uniform standards across the team.
• Deliver outstanding member service through positive interactions.
• Foster a positive, supportive working environment and embody JD Gyms values.

Skills

Team leadership

Member service

Coaching colleagues

Membership growth

Commercial performance

Education

Level 2 Gym Instructor

Job description

Role overview:

As an Assistant General Manager, you will play a key role in supporting the successful day-to-day operation of the club. Working closely with the General Manager, you will help maintain high operational standards, support colleague development and contribute to achieving membership and commercial objectives.

Through effective leadership, coaching and collaboration, you will help create a positive environment for colleagues and members, ensuring the club delivers exceptional experiences, strong operational performance and a safe, welcoming environment for all.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• Support the achievement of membership, revenue and commercial targets.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging working environment for colleagues.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills and Experience:

• Experience leading and developing colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service
• and be an effective leader with the ability to support, coach and develop colleagues
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance and achieving business objectives and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.