Assistant General Manager - General

JD GROUP; Swindon; On-site; GBP 28,000 - 38,000; Full time

Job summary

JD Gyms Swindon is seeking an Assistant General Manager to support daily club operations alongside the General Manager. You will lead and coach the team, maintain high standards and deliver outstanding member experiences while driving commercial performance.

You will recruit and manage Fitness Coaches and General Assistants, deliver top service, and ensure clean, safe facilities. Experience in leisure or customer-focused settings is essential; Level 2 Gym Instructor qualification required.

Qualifications

• Experience leading teams in leisure, fitness, hospitality or customer-focused environments.
• Strong commitment to member service and a capable leader who coaches and develops colleagues.
• Qualified to Level 2 Gym Instructor or higher.

Responsibilities

• Ensure compliance with Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard.
• Conduct safety checks and address defects to keep facilities safe.

Skills

Leadership

People development

Member service

Coaching

Safety policy

Education

Level 2 Gym Instructor

Job description

Role overview: As an Assistant General Manager, you will play a key role in supporting the successful day-to-day operation of the club. Working closely with the General Manager, you will help maintain high operational standards, support colleague development and contribute to achieving membership and commercial objectives. Through effective leadership, coaching and collaboration, you will help create a positive environment for colleagues and members, ensuring the club delivers exceptional experiences, strong operational performance and a safe, welcoming environment for all.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• Support the achievement of membership, revenue and commercial targets.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging working environment for colleagues.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills and Experience:

• Experience leading and developing colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and be an effective leader with the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth, commercial performance and achieving business objectives and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.