Club Operations Manager: People & Growth

JD Group; Kilsby; On-site; GBP 26,000 - 38,000; Full time

Job summary

JD Gyms is seeking an Assistant General Manager to support daily operations of the club alongside the General Manager. You will help maintain high standards, lead a team of Fitness Coaches and General Assistants, and foster a welcoming environment for members.

You will drive membership growth, achieve commercial targets, coach colleagues, ensure safety checks and clean facilities, and represent JD Gyms values in all interactions.

Qualifications

• Experience leading and developing colleagues in leisure, fitness, hospitality or customer-focused environment.
• Strong commitment to delivering excellent member service.
• Must be qualified to at least Level 2 Gym Instructor.

Responsibilities

• Ensure policies and procedures in Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Adhere to and maintain the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks and report defects to keep facilities safe.
• Recruit and manage a team of Fitness Coaches and General Assistants to cover daily operations.
• Hold regular team meetings to aid development and keep staff updated.
• Support the achievement of membership, revenue and commercial targets.
• Drive and maximise secondary spending revenue.
• Ensure gym facilities are clean and facilities meet high standards.
• Oversee weekly banking to minimise wastage and maximise profit.
• Ensure uniform standards across the team and yourself.
• Deliver outstanding member service through positive, professional interactions.
• Create a positive, supportive working environment for colleagues.
• Represent JD Gyms values and standards in all member/colleague interactions.

Skills

Leadership

Coaching

Team management

Member service

Health & Safety

Level 2 Gym Instructor

Job description

JD Gyms is seeking an Assistant General Manager to support daily operations of the club alongside the General Manager. You will help maintain high standards, lead a team of Fitness Coaches and General Assistants, and foster a welcoming environment for members.

You will drive membership growth, achieve commercial targets, coach colleagues, ensure safety checks and clean facilities, and represent JD Gyms values in all interactions.