Cloud Services Program Manager

OpenText; Reading; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading global technology company, OpenText, is seeking a Cloud Services Program Manager to oversee case management and drive software development within their eDiscovery division. The candidate will collaborate closely with legal tech management while ensuring seamless client service delivery. This mid-senior level role requires strong project management skills and expertise in eDiscovery platforms.

Qualifications

• In-depth knowledge of eDiscovery platforms and the Electronic Discovery Reference Model (EDRM).
• Strong understanding of data processing principles and Technology Assisted Review (TAR).
• Experience in end-to-end project management from initiation to final production.

Responsibilities

• Oversee case management and mentor teams.
• Develop project strategies and workflows to optimize efficiency.
• Act as the primary liaison with clients, managing expectations effectively.

Skills

eDiscovery platforms

project management

database design

legal document review systems

Job description

OpenText Reading, England, United Kingdom

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OpenText Reading, England, United Kingdom

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Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

We’re looking to welcome an experienced Cloud Services Programme Manager to join our world-leading technology company within the eDiscovery division. This role is pivotal in overseeing case management, mentoring teams, consulting with clients, and driving software feature development. You will work closely with internal sales teams and senior Legal Tech management to ensure seamless service delivery.

What You Need To Succeed

• In-depth knowledge of eDiscovery platforms and the Electronic Discovery Reference Model (EDRM)
• Strong understanding of database design, data processing principles, legal document review systems, and Technology Assisted Review (TAR)
• Experience across:
• End-to-end project management – from initiation to final production
• Developing project strategies and workflows to optimize efficiency
• Software enhancements and feature development
• Understanding forensic principles and their relevance to eDiscovery
• Budget control for effective project financial management
  
  

What The Role Offers

• Act as the primary liaison with both internal and external clients, fostering strong relationships and a solutions-driven mindset
• Manage client expectations effectively, addressing concerns while ensuring business objectives are met
• Oversee multiple projects of varying complexity, developing clear metrics, action plans, and deliverables
• Allocate and manage team resources effectively, ensuring timely delivery across projects
• Identify and resolve/escalate issues as required, ensuring smooth operations
• Mentor and lead both junior and senior team members, promoting best practices and professional growth
• Monitor success through key performance metrics, eliminating roadblocks, and driving excellence
• Collaborate with senior managers to shape the team, business unit, and eDiscovery platform strategy
  
  

The successful candidate must be a UK resident with the ability to work fully remotely#

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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