Cloud IT Support Apprentice: Hands-On Desk & Laptop Deployments

Confidential; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Travel insurance

Health screening

Mental health support

Employee assistance

Cycle to work

Season ticket loan

Discretionary bonus

Job summary

QA Apprenticeships is offering an 18-month Cloud Support Specialist apprenticeship within its Global Service Desk to support UK offices with hardware tasks, laptop deployments and walk-up support. You will gain practical workplace experience while developing technical and professional skills for a future IT Support Engineer role.

Entry requirements include 3 GCSEs (4+), Maths and English at 3+, and no higher qualification in the same subject area. Working hours are 9am–5pm.

Qualifications

• Minimum 3 GCSEs (grades 4+ / A-C) in any subject.
• Maths and English GCSEs at grade 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level.

Responsibilities

• Support UK offices with hardware tasks, builds, deployments and walk-up support.
• Assist with equipment disposals and first-line IT tasks.
• Participate in an 18-month Cloud Support Specialist apprenticeship.

Skills

IT passion

Windows

Microsoft 365

Attention to detail

Communication

Customer service

Teamwork

Time management

Willingness to learn

Hands-on hardware

Security & safety

Travel between offices

Education

GCSEs

Maths & English GCSEs

Job description

QA Apprenticeships is offering an 18-month Cloud Support Specialist apprenticeship within its Global Service Desk to support UK offices with hardware tasks, laptop deployments and walk-up support. You will gain practical workplace experience while developing technical and professional skills for a future IT Support Engineer role.

Entry requirements include 3 GCSEs (4+), Maths and English at 3+, and no higher qualification in the same subject area. Working hours are 9am–5pm.