Cloud & Hosting Support Specialist — Unlimited Commission

IONOS Group; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Basic salary + commission

27 days annual leave

Pension

Private healthcare

Life assurance

Employee assistance programmes

Cycle scheme

Free parking

Restaurant discounts

Social events

Job summary

IONOS Group in the United Kingdom is hiring for a frontline customer support role. You will resolve real server and hosting issues, answering technical, account and billing questions via phone, email and live chat.

You’ll join a hands-on training programme that takes you from internet fundamentals to server administration. Successful candidates are curious, patient, and able to explain complex ideas in simple terms while helping customers build confidence in their services.

Qualifications

• Tech-curious mindset with interest in IT and hosting.
• Problem-solving under pressure with calm, methodical approach.
• Clear communication and empathy in customer interactions.
• Willingness to learn through a 3‑month training programme.
• Ability to work well in a busy, customer-facing team.

Responsibilities

• Troubleshoot live server issues across Windows and Linux environments.
• Handle technical, account and billing questions by phone, email and chat.
• Explain technical concepts in simple terms and guide customers to solutions.
• Identify when a plan or upgrade fits customer needs and explain value.
• Record cases accurately and share learnings to prevent recurring issues.
• Support installations, configurations or maintenance within the team remit.

Skills

Tech-curious

Natural problem solver

People person

Growth-minded

Team player

Job description

IONOS Group in the United Kingdom is hiring for a frontline customer support role. You will resolve real server and hosting issues, answering technical, account and billing questions via phone, email and live chat.

You’ll join a hands-on training programme that takes you from internet fundamentals to server administration. Successful candidates are curious, patient, and able to explain complex ideas in simple terms while helping customers build confidence in their services.