Server Support Specialist - Tech Help & Billing

Ionos; Gloucester; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days leave

Pension scheme

Private healthcare

Life assurance

Cycle scheme

Free parking

Discounts

Social events

Assistance programmes

Unlimited commissions

Job summary

1&1 IONOS SE in Gloucester offers a hands-on Server Support trainee role with a structured three-month training path from internet basics to server administration. You’ll learn by doing, gain practical experience, and build confidence in supporting customers with hosting solutions.

The role emphasizes problem solving, clear communication and a customer-centric approach, with salary starting at £27,000 per year plus unlimited commission potential and a comprehensive benefits package.

Qualifications

• Genuine interest in technology and servers.
• Logical, investigative approach to problem solving.
• Clear, friendly communication with customers.
• Ownership mindset and ability to stay calm under pressure.
• Willingness to assist with billing and product guidance.

Responsibilities

• Provide first-line support to customers via phone, email, and chat.
• Troubleshoot server and hosting issues and guide customers to resolutions.
• Assist with installations, configurations, and maintenance under supervision.
• Identify opportunities to upsell or upgrade services based on customer needs.
• Explain technical concepts in accessible terms to build customer confidence.

Skills

Customer service mindset

Curious learner

Strong communication

Problem solving

Tools

Windows Server

Linux Server

DNS basics

Job description

1&1 IONOS SE in Gloucester offers a hands-on Server Support trainee role with a structured three-month training path from internet basics to server administration. You’ll learn by doing, gain practical experience, and build confidence in supporting customers with hosting solutions.

The role emphasizes problem solving, clear communication and a customer-centric approach, with salary starting at £27,000 per year plus unlimited commission potential and a comprehensive benefits package.