Tech Support Specialist — Training in Cloud & Hosting
IONOS Group
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Benefits offered by this job
Job summary
IONOS Group in Gloucester is seeking a technically curious individual to join the frontline customer support team. You’ll embark on a 3-month training programme that takes you from internet fundamentals to server administration, with no CS degree required.
You’ll work with Windows and Linux environments, handling phone, email and live chat to troubleshoot live hosting setups, answer account and billing questions, and suggest upgrades that fit customer needs.
Qualifications
- Tech-curious with a penchant for self-driven learning and personal projects.
- Natural problem solver who stays calm and finds answers.
- People-oriented, empathetic, and capable of handling busy shift patterns.
Responsibilities
- Troubleshoot real server and hosting issues, guiding customers to resolution.
- Handle technical, account and billing questions via phone, email and live chat.
- Support Windows and/or Linux server environments and assist installations or maintenance.
- Identify opportunities for suitable plan or product upgrades and explain value to customers.
- articulate complex concepts in simple terms to build customer confidence.
- Record cases accurately, share learnings, and stay curious about new hosting tech.
Skills
Job description
IONOS Group in Gloucester is seeking a technically curious individual to join the frontline customer support team. You’ll embark on a 3-month training programme that takes you from internet fundamentals to server administration, with no CS degree required.
You’ll work with Windows and Linux environments, handling phone, email and live chat to troubleshoot live hosting setups, answer account and billing questions, and suggest upgrades that fit customer needs.
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