Cloud Billing Operations Lead — Hybrid & Flexible Hours

Softcat; Marlow; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

Softcat is looking for a Cloud Billing Deputy Operations Manager to lead the day-to-day delivery of our Cloud Billing services. You will work across Finance, Technology and Data, coaching analysts and ensuring accurate, timely billing and strong controls.

The role requires a strategic partner who drives continuous improvement and exceptional customer outcomes. You will deputy to the Cloud Billing Manager, oversee large billing cycles, manage risks and collaborate with stakeholders to optimise

Qualifications

• Significant experience in Cloud, Finance, Technology, Telecommunications, Managed Services or complex billing environments.
• Proven experience leading operational teams and high-volume billing processes.
• Strong understanding of billing controls, reconciliations, governance and risk.
• Experience with enterprise billing systems and complex data.
• Advanced Microsoft Excel skills for data analysis.
• Excellent stakeholder management and communication skills.
• Experience coaching, developing and motivating team members.
• Ability to manage competing priorities and make decisions in a fast-paced environment.

Responsibilities

• Lead day-to-day operational delivery of Cloud Billing services, ensuring accuracy and timeliness.
• Act as deputy to the Cloud Billing Manager and support leadership.
• Oversee complex, high-volume billing cycles with governance and planning.
• Coach and develop Cloud Billing Analysts to build a high-performing team.
• Monitor KPIs, workload and service quality to deliver exceptional customer outcomes.
• Serve as escalation point for complex billing issues and drive resolutions.
• Maintain controls, governance and risk management practices.
• Collaborate with Finance, Technology, Sales, Customer Ops and Vendor teams to improve processes.
• Identify opportunities for process optimisation and automation.
• Support audits, system changes and transformational initiatives.

Job description

Softcat is looking for a Cloud Billing Deputy Operations Manager to lead the day-to-day delivery of our Cloud Billing services. You will work across Finance, Technology and Data, coaching analysts and ensuring accurate, timely billing and strong controls.

The role requires a strategic partner who drives continuous improvement and exceptional customer outcomes. You will deputy to the Cloud Billing Manager, oversee large billing cycles, manage risks and collaborate with stakeholders to optimise