Cloud Billing Deputy Operations Manager

Softcat; Marlow; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

Softcat is looking for a Cloud Billing Deputy Operations Manager to lead the day-to-day delivery of our Cloud Billing services. You will work across Finance, Technology and Data, coaching analysts and ensuring accurate, timely billing and strong controls.

The role requires a strategic partner who drives continuous improvement and exceptional customer outcomes. You will deputy to the Cloud Billing Manager, oversee large billing cycles, manage risks and collaborate with stakeholders to optimise

Qualifications

• Significant experience in Cloud, Finance, Technology, Telecommunications, Managed Services or complex billing environments.
• Proven experience leading operational teams and high-volume billing processes.
• Strong understanding of billing controls, reconciliations, governance and risk.
• Experience with enterprise billing systems and complex data.
• Advanced Microsoft Excel skills for data analysis.
• Excellent stakeholder management and communication skills.
• Experience coaching, developing and motivating team members.
• Ability to manage competing priorities and make decisions in a fast-paced environment.

Responsibilities

• Lead day-to-day operational delivery of Cloud Billing services, ensuring accuracy and timeliness.
• Act as deputy to the Cloud Billing Manager and support leadership.
• Oversee complex, high-volume billing cycles with governance and planning.
• Coach and develop Cloud Billing Analysts to build a high-performing team.
• Monitor KPIs, workload and service quality to deliver exceptional customer outcomes.
• Serve as escalation point for complex billing issues and drive resolutions.
• Maintain controls, governance and risk management practices.
• Collaborate with Finance, Technology, Sales, Customer Ops and Vendor teams to improve processes.
• Identify opportunities for process optimisation and automation.
• Support audits, system changes and transformational initiatives.

Job description

Would you like to kick start your career in an evolving, supportive and collaborative team?
Cloud Billing is one of the fastest-growing and most exciting areas of Softcat's Finance function. As more customers adopt consumption-based cloud services, our billing capabilities must continue to evolve to deliver accurate, scalable and automated solutions that support exceptional customer experiences and business growth.
We're looking for a Cloud Billing Deputy Operations Manager to play a key leadership role within our Cloud Billing team. Working at the intersection of Finance, Technology and Data, you'll help ensure our billing operations remain accurate, resilient and customer-focused while leading a team of talented analysts and driving continuous improvement across the function.
Success. The Softcat Way.
Softcat is a place where everyone can grow, make an impact and realise their potential. We believe in empowering people to succeed through collaboration, innovation and a commitment to exceptional service.
As a Cloud Billing Deputy Operations Manager, you'll:

• Lead the day-to-day operational delivery of Cloud Billing services, ensuring billing activities are completed accurately and on time.
• Act as deputy to the Cloud Billing Manager, supporting operational leadership and decision-making across the function.
• Oversee complex and high-volume billing cycles, ensuring effective planning, governance and execution.
• Lead, coach and develop Cloud Billing Analysts to build a high-performing and engaged team.
• Monitor operational performance, KPIs, workload and service quality to ensure exceptional customer outcomes.
• Act as the escalation point for complex billing and service issues, driving timely and sustainable resolutions.
• Maintain strong operational controls, governance processes and risk management practices.
• Collaborate with stakeholders across Finance, Technology, Sales, Customer Operations and Vendor Alliance teams to improve processes and deliver operational excellence.
• Identify opportunities for process optimisation, automation and continuous improvement.
• Support audit activities, system changes and transformational initiatives across the Cloud Billing function.

We'd love you to have

• Significant experience working within Cloud, Finance, Technology, Telecommunications, Managed Services or another complex billing environment.
• Proven experience managing operational teams and leading high-volume billing processes.
• Strong understanding of billing controls, reconciliations, governance and operational risk.
• Experience working with enterprise billing systems and complex operational data.
• Advanced Microsoft Excel skills with the ability to analyse and interpret large data sets.
• Excellent stakeholder management and communication skills.
• Experience coaching, developing and motivating team members.
• Ability to manage competing priorities and make effective decisions in a fast-paced environment.

We would be particularly excited if you also have:

• Experience working with cloud consumption or recurring billing models.
• Knowledge of Microsoft, AWS or Adobe billing.
• Experience using Oracle NetSuite.
• Knowledge of Lean, Six Sigma or similar continuous improvement methodologies.
• Experience supporting large-scale business change or operational transformation initiatives.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent,

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.