Clocktower Brasserie Manager

Rudding Park Hotel; Harrogate; Presencial; GBP 48.000 - 62.000; Jornada completa

Descripción de la vacante

Rudding Park Hotel is seeking a hands-on Brasserie Manager to lead a high‑energy team across a 150-cover Brasserie and Terrace. You will be the face of the Brasserie, delivering exceptional dining experiences while driving operational excellence and financial accountability.

This role requires passion for hospitality, strong leadership, and a proactive approach to guest satisfaction. You will oversee guest experience, lead a front‑of‑house team, coordinate with kitchen and bar, manage rosters,

Formación

• Proven experience managing a restaurant, brasserie or similar busy operation.
• Genuine passion for guest experience and turning visits into memorable moments.
• Strong leadership to coach, motivate and develop a team.
• Experience recruiting, training and rota planning.
• Calm, positive under pressure, turning challenges into opportunities.
• Commercial awareness with a focus on service quality and efficiency.
• Excellent communication with colleagues, guests and suppliers.
• Good knowledge of food safety, allergens, licensing responsibilities.

Responsabilidades

• Guest Experience: welcome guests, VIPs, ensure personalised, high‑quality experiences.
• Guest Experience: monitor service flow, respond to feedback and turn challenges into memories.
• Guest Experience: collaborate with kitchen and bar for timely, accurate service.
• Guest Experience: manage dietary requirements with seriousness.
• Leading the Team: coach and inspire front of house team; recruit, onboard and train.
• Leading the Team: create development plans and support performance reviews.
• Leading the Team: manage rotas and labour efficiently.
• Leading the Team: build a positive, high‑energy culture and drive upselling.
• Operations: oversee daily Brasserie operations, opening/closing, table management.
• Operations: ensure compliance with health, safety, hygiene, food safety and licensing.
• Operations: cash reconciliation and POS postings; monitor sales and financial performance.
• Operations: assist inventory control, stock ordering and supplier relationships.
• Operations: develop and maintain SOPs and report maintenance faults.
• Standards and Brand: uphold service philosophy with guest satisfaction metrics.
• Standards and Brand: build relationships across departments; attend inter‑departmental meetings.
• Standards and Brand: stay current with industry trends to support the Resort's reputation.

Conocimientos

Leadership

Guest experience

Team motivation

Recruitment

Training

Rota planning

Communication

Food safety

Allergens & licensing

Commercial awareness

Descripción del empleo

We're not just hiring. We're looking for a Brasserie Manager with personality!

• Do you lead with positivity, even when the floor is full and the pass is busy?
• Can you turn challenges into opportunities and guests into lifelong ambassadors?
• Do you love building a team that loves coming to work?

The heart of our brasserie is the energy and genuine hospitality we share with every guest and each other. If that's you, we'd love to meet you.

Role Overview

As a service-driven, guest-focused hands-on Brasserie Manager, you will lead our team in delivering exceptional dining experiences for our 150-cover Brasserie and Terrace. You'll be the face of the Brasserie, ensuring every guest feels valued, every service runs smoothly, and your team consistently exceeds expectations. This is a hands-on, high-energy role for a leader passionate about hospitality, team motivation, operational excellence, and financial accountability.

What we are looking for:

• Proven experience managing a restaurant, brasserie or similar busy, high-volume food and beverage operation.
• A genuine passion for guest experience, with the ability to turn a good visit into a memorable one.
• Strong leadership skills, with the confidence to coach, motivate and develop a team.
• Experience of recruiting, training and rota planning
• A calm, positive approach under pressure, and the ability to turn challenges into opportunities.
• Commercial awareness
• Excellent communication and people skills, with colleagues, guests and suppliers
• A good working knowledge of food safety, allergens and licensing responsibilities
• Flexibility to work evenings, weekends and bank holidays as the business needs.

Key Responsibilities

Guest Experience

• Welcome guests and VIPs, ensuring every guest receives a personalised, high-quality experience
• Monitor service flow and standards, responding to feedback in real time and turning challenges into memorable experiences
• Work closely with the kitchen and bar teams to deliver timely, accurate and exceptional service
• Treat food allergies and dietary requirements with absolute seriousness

Leading the Team

• Lead, coach and inspire a front of house team of servers, hosts, bartenders and supervisors
• Recruit, onboard, train and retain talented team members, working with the People team
• Create development plans for direct reports and support line managers with performance reviews
• Manage rotas and labour allocation efficiently without compromising service
• Build a positive, high-energy culture and drive upselling across beverage, food and premium menu items

Operations

• Oversee daily Brasserie operations, including opening and closing procedures, table management and service flow
• Ensure compliance with health, safety, hygiene, food safety and licensing regulations, including EHO standards
• Complete cashing up, reconciliations and POS postings accurately, monitoring sales and financial performance
• Support inventory control, stock ordering, menu execution and supplier relationships
• Develop and maintain SOPs and report any maintenance faults

Standards and Brand

• Uphold the Brasserie service philosophy, using service metrics and guest satisfaction scores to drive continuous improvement
• Build strong relationships with other departments, run team meetings and attend inter-departmental meetings as required
• Stay up to date with industry trends and competitors to support the Resort's reputation