Duty Manager

CoTé Software & Solutions; London Borough of Merton; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Meals on shift

Meal discounts for family

Growth opportunities

Early access to earnings via Stream

Job summary

Côte Brasserie is seeking a Duty Manager to lead frontline operations and ensure guests receive warm, professional hospitality across breakfast, lunch, and dinner services. You will act as the on‑shift senior decision-maker, guiding the front‑of‑house team, managing guest flow, and maintaining smooth communication with the kitchen.

We value natural hosts who communicate clearly, stay calm under pressure, and drive service excellence.

Qualifications

• Experience leading teams in fast-paced hospitality environments.
• Proven ability to deliver warm, guest-focused service.
• Excellent communication and calm decision-making on shift.

Responsibilities

• Lead the floor with confidence during breakfast, lunch and dinner shifts.
• Act as senior decision-maker on shift, resolving issues quickly.
• Coach and support front-of-house staff in real time.
• Oversee guest flow, seating, pacing and kitchen communication.
• Uphold service standards from greeting to farewell.
• Address guest feedback professionally and turn it into positive outcomes.
• Maintain immaculate presentation of dining room and service stations.

Skills

Hospitality leadership

High-volume service

Strong communication

Guest service excellence

Problem solving

Job description

Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter.

We are looking for a Duty Manager to;

• Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed.
• Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly.
• Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill.
• Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen.
• Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality.
• Handle guest feedback with professionalism, turning challenges into opportunities to impress.
• Maintain impeccable presentation of the dining room, bar, and service stations throughout the day.

You will be;

• A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter.
• A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table.
• A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing.
• A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
• A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs

What we offer;

• Competitive hourly rate and service charge
• Opportunities for growth within a dynamic, adaptable brand
• Meals on shift and discount on melas with family
• Access your earning early through our partnership with Stream
• A supportive team culture where your ideas and initiative are valued