Duty Manager

Côte Brasserie; Royal Borough of Kingston upon Thames; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Meal on shift and staff discount

Job summary

Côte Brasserie is seeking a Duty Manager to lead floor operations across breakfast, lunch, and dinner, ensuring smooth service and a genuinely welcoming guest experience. You will act as on‑shift senior, manage operational issues, coach the front‑of‑house team, and uphold the brand’s hospitality standards.

Join a dynamic, fast-paced environment where your leadership and people skills will help guests feel valued and return time after time.

Qualifications

• Proven leadership in busy hospitality environments.
• Exceptional guest service focus and warmth.
• Strong communication with front-of-house and kitchen teams.

Responsibilities

• Lead floor during breakfast, lunch and dinner to ensure smooth service andWelcoming guests.
• Act as senior on shift to resolve issues quickly and calmly.
• Coach FOH team in real time and mentor new members.
• Oversee guest flow and seating, coordinating with the kitchen for pacing.
• Maintain service standards and warm hospitality from greeting to farewell.
• Handle guest feedback professionally and turn challenges into positives.
• Keep dining room and bar areas presented to a high standard.

Skills

Leadership

High-volume service

Guest interaction

Team coaching

Communication

Problem-solving

Job description

Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter.

We are looking for a Duty Manager to;

• Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed.
• Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly.
• Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill.
• Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen.
• Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality.
• Handle guest feedback with professionalism, turning challenges into opportunities to impress.
• Maintain impeccable presentation of the dining room, bar, and service stations throughout the day.

You will be;

• A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter.
• A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table.
• A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing.
• A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
• A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs

What we offer;

• Competitive hourly rate and service charge
• Opportunities for growth within a dynamic, adaptable brand
• Meals on shift and discount on melas with family
• Access your earning early through our partnership with Stream
• A supportive team culture where your ideas and initiative are valued