Duty Manager

Côte Brasserie; West of England; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Service charge

Meals on shift

Family meals

Job summary

Côte Brasserie is seeking a Duty Manager to lead on-shift operations across breakfast, lunch and dinner, ensuring guest satisfaction and smooth service. You will act as the senior on-shift decision-maker and mentor the front-of-house team, maintaining warm hospitality and efficient seating and pacing.

Ideal candidates bring experience from high-volume restaurants, strong communication, and a hands-on approach to support the team, bar, and service areas while upholding brand standards.

Qualifications

• Experience leading front-of-house in a high-volume dining environment.
• Ability to coach and develop front-of-house teams in real time.
• Strong communication and guest-service orientation.

Responsibilities

• Lead the floor during busy service periods, ensuring smooth operations.
• Make senior decisions on shift to address issues quickly and calmly.
• Coach and support the front-of-house team and new staff growth.
• Oversee guest flow, seating, pacing, and kitchen communication.
• Maintain high standards of hospitality and presentation throughout service.

Skills

Hospitality leadership

Guest interaction

Communication

Hands-on operation

Job description

Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter.

We are looking for a Duty Manager to

• Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed.
• Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly.
• Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill.
• Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen.
• Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality.
• Handle guest feedback with professionalism, turning challenges into opportunities to impress.
• Maintain impeccable presentation of the dining room, bar, and service stations throughout the day.

You will be

• A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter.
• A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table.
• A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing.
• A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
• A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs

What we offer

• Competitive hourly rate and service charge
• Opportunities for growth within a dynamic, adaptable brand
• Meals on shift and discount on melas with family
• Access your earning early through our partnership with Stream
• A supportive team culture where your ideas and initiative are valued