Cloakroom Concierge — Private Members Club

The Arts Club - Reception; Greater London; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Rewards Gateway Benefits Scheme

Discounts on F&B

Job summary

The Arts Club is seeking a friendly and detail-oriented Casual Cloakroom Attendant to join our team in London. You will warmly welcome members, securely handle personal belongings, and ensure the cloakroom runs smoothly, contributing to an exceptional member experience.

You will be a confident communicator with a professional presence and a genuine passion for delivering outstanding customer service in a luxury setting.

Qualifications

• Experience in a customer-facing role within hospitality or luxury service is preferred.
• Excellent spoken English and communication skills are required.
• Impeccable personal presentation and grooming is important.

Responsibilities

• Welcome and farewell members in a warm, professional and friendly manner.
• Receive, store and return members’ personal belongings safely and efficiently.
• Ensure all items are securely organised and handled with care.
• Respond to member requests promptly, professionally and courteously.
• Maintain a clean, tidy and well-presented cloakroom area at all times.
• Assist members by providing directions to the Club’s food and beverage outlets.
• Provide information about current and upcoming art exhibitions, music events and Club activities.
• Deliver a consistently high standard of service and ensure members feel welcomed and valued.

Skills

Hospitality experience

Customer service

English fluency

Communication

Job description

The Arts Club is seeking a friendly and detail-oriented Casual Cloakroom Attendant to join our team in London. You will warmly welcome members, securely handle personal belongings, and ensure the cloakroom runs smoothly, contributing to an exceptional member experience.

You will be a confident communicator with a professional presence and a genuine passion for delivering outstanding customer service in a luxury setting.