Casual Cloakroom Attendant

The Arts Club; England; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverages

Learning and development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals while on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club in the United Kingdom is seeking a professional, welcoming Casual Cloakroom Attendant to greet members, securely manage belongings, and ensure the cloakroom operates smoothly as part of a premier private members’ club.

You will play a key role in delivering warm, attentive service, maintaining discretion and presentation, and helping members navigate club facilities and current events.

Qualifications

• Previous experience in hospitality or a private members' club.
• Excellent communication and customer service.
• Strong organisational skills and professional presentation.

Responsibilities

• Welcome and farewell members in a warm, professional and friendly manner.
• Receive, store and return members’ personal belongings safely.
• Ensure items are securely organised and handled with care.
• Respond to member requests promptly and courteously.
• Maintain a clean, tidy cloakroom area at all times.
• Assist members by providing directions to food and beverage outlets.
• Provide information about art exhibitions, music events, and Club activities.
• Deliver a consistently high standard of service and ensure members feel welcomed and valued.

Skills

Hospitality experience

Customer service

Attention to detail

Communication skills

Professional presentation

Job description

A Stage Unlike Any Other

In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here.

The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped.

At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special.

It takes an exceptional person to be part of that.

That person might be you.

The Role

We are looking for a professional, welcoming and detail-oriented Casual Cloakroom Attendant to join our team.

As a key point of contact for our members, you will be responsible for providing a warm and friendly welcome, taking care of personal belongings, and ensuring the cloakroom operates smoothly and efficiently. You’ll play an important role in creating a positive and memorable experience for every member who visits the Club.

Key Responsibilities

• Welcome and farewell members in a warm, professional and friendly manner.
• Receive, store and return members’ personal belongings safely and efficiently.
• Ensure all items are securely organised and handled with care.
• Respond to member requests promptly, professionally and courteously.
• Maintain a clean, tidy and well-presented cloakroom area at all times.
• Assist members by providing directions to the Club’s food and beverage outlets.
• Provide information about current and upcoming art exhibitions, music events and Club activities.
• Deliver a consistently high standard of service and ensure members feel welcomed and valued.

About You

We are looking for a highly motivated and experienced individual who has worked in a similar customer-facing, hospitality or service role.

You will be a confident communicator with excellent people skills and a natural ability to make members feel welcome.

To be successful in this role, you will demonstrate:

• Previous experience in a similar role, ideally within hospitality, luxury service or a private members’ club.
• Excellent attention to detail.
• Strong organisational skills and the ability to remain organised in a busy environment.
• Impeccable personal presentation and grooming.
• A confident, professional and welcoming personality.
• A genuine passion for providing exceptional customer service.
• Enthusiasm and willingness to learn.
• Excellent spoken English and communication skills.
• A calm, courteous and professional approach at all times.

In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply to all the above benefits

Eligibility

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Disclaimer: Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via the link). As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.