Clinical Trials Account Lead

Syneos Health Commercial Solutions; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Cadent, a US Medical Communications company, seeks an experienced PM/Account Manager to oversee digital product delivery for clinical trials. You will be the day-to-day contact for multiple projects, coordinating study teams, sponsors, and tech stakeholders to ensure successful implementation.

You will support planning, budgeting, and delivery, while building strong client relationships and identifying opportunities for growth across existing accounts.

Qualifications

• Bachelor’s degree in a related field.
• Experience in clinical research, clinical trial operations, healthcare, digital product delivery, or a related field, with experience in project management, timeline development, and client management.
• Previous experience working with clinical trials and understanding how studies are planned, initiated, conducted, monitored, and supported.
• Understanding of clinical trial workflows and the needs of sponsors, study teams, and other clinical stakeholders.
• Experience coordinating cross-functional teams in a clinical, healthcare, technology, or regulated environment.
• Proficiency with project management and collaboration platforms, including Wrike, SharePoint, Teams, OneDrive, Salesforce, or comparable business systems.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple projects, timelines, budgets, and client priorities in a fast-paced environment.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively with internal and external stakeholders.

Responsibilities

• Serve as day-to-day contact for internal and external clients, including sponsors and study teams.
• Support study-level project planning, onboarding, deployment, and day-to-day delivery.
• Coordinate activities among clients, study teams, resource owners, product leads, technology teams, and other stakeholders.
• Track project status, risks, issues, and deliverables; escalate concerns as appropriate.
• Prepare metrics and support analysis of engagement and delivery data.
• Demonstrate strong written and verbal communication with clients and team members.
• Assist senior management with proposal and new business materials for organic growth.
• Demonstrate understanding of the organization’s digital product capabilities and services.

Skills

Project management

Client management

Communication skills

Organizational skills

Analytical skills

Team collaboration

Education

Bachelor’s degree in a related field

Tools

Wrike

SharePoint

Teams

OneDrive

Salesforce

Microsoft Office

Job description

Cadent, a US Medical Communications company, seeks an experienced PM/Account Manager to oversee digital product delivery for clinical trials. You will be the day-to-day contact for multiple projects, coordinating study teams, sponsors, and tech stakeholders to ensure successful implementation.

You will support planning, budgeting, and delivery, while building strong client relationships and identifying opportunities for growth across existing accounts.