Team Administrator

Tewv; Scarborough; On-site; GBP 26,000 - 27,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Team Administrator to support the Scarborough, Whitby and Ryedale Community LD Team. The role involves administrative and secretarial duties to MDTs, processing referrals and maintaining electronic patient records, while ensuring efficient front-d of-house service.

You will join a small administration team, handle diary management, meeting arrangements, and general office tasks, contributing to high-quality patient care across the North

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9)).
• Level 3 in Business Administration.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Responsibilities

• First point of contact for service users, family and carers, answering enquiries and arranging interpreters as needed.
• Process referrals, letters, emails and reports for clinical staff and Team Manager.
• Manage diaries and appointments for clinical staff.
• Provide comprehensive secretarial service including general office duties and ensuring documentation is filed correctly.
• Arrange meetings: book venues, catering and distribute papers.

Skills

Microsoft Office

Communication

Education

Level 3 Qualification relevant field

Level 3 in Business Administration

RSA Level 2 Secretarial/administrative

O Level / GCSE English & Maths

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator

The closing date is 10 November 2026

We are looking for an experienced, self-motivated individual to provide administration and secretarial support to our Scarborough, Whitby and Ryedale Community Learning Disability Team. The team forms part of a wider North Yorkshire LD Service across our 4 Community Teams based in York, Harrogate, Northallerton and Scarborough providing support to service users, carers and their families locally.

As the Community Team Administrator, you will be a key member of the team providing administration and secretarial support to the local Multi-Disciplinary Team (MDT) supporting daily huddles, referrals, arranging meetings and appointments along with processing letters and reports, ensuring they are recorded on the trusts electronic patients' records.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

You will be part of a small administration team working together to support a Receptionists and Medical Secretaries to provide a professional and efficient service to our service users, carers and other colleagues from our community teams.

You will support the daily clinical huddles, processing any referrals or administration work that is required and back up front of house enquiries during breaks and absences.

Dealing with referrals to the team and taking appropriate action to process and accurately record relevant information on the trusts patient records or data bases following standard work.

Provide a comprehensive secretarial service by processing and storing appropriate correspondence and undertake any general office duties as required e.g. printing, copying etc.

Manage diaries as required for members of the clinical team.

Arrange meetings, including booking venues, organising catering, provide administration support to appropriate meetings ensuring that papers are distributed and any other administration follow up actions as required.

About us

We are the Mental Health and Learning Disability NHS Trust for County Durham and Darlington, Teeside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care, out talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood , believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In our trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We are committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

First point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. This may involve arranging for an interpreter. Service users have a range of mental health conditions and or learning disabilities.

Processes referrals, letters, emails, reports for clinical staff and Team Manager ensuring appropriate action is taken on the trust patient system.

Manages diaries and appointments for clinical staff.

Provides comprehensive secretarial service to clinical staff and Team Manager within the team including any appropriate general office duties as required

Please contact the team on 01723 580940 if you would like to arrange an informal visit.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
• Level 3 in Business Administration.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust

£25,760 to £27,476 a yearpro rata, per annum