Clinical Team Manager - Urgent Care

NHS; Barnstaple; On-site; GBP 40,000 - 55,000; Full time

Job summary

Children and Family Health Devon is seeking a Clinical Team Manager to lead the Urgent Care Pathway in North Devon. This role involves operational management and clinical leadership for a multi-disciplinary team, providing vital mental health support to children in crisis. The successful candidate will work collaboratively with various stakeholders to enhance care delivery and outcomes for young people. If you are passionate about improving children's health and have the necessary qualifications and experience, we encourage you to apply.

Benefits

Opportunities for CPD, training and service development

Strong leadership networks and senior clinical support

Qualifications

• Experience in managing HR and recruitment processes including staff appraisals.
• Experience of delivering a clinical practice within the area of specialty for children.

Responsibilities

• Provide day-to-day operational leadership for the Urgent Care team.
• Manage team capacity, performance, and high-quality clinical delivery.
• Support and supervise staff, ensuring effective care planning.

Skills

Communication

Leadership

Collaboration

Education

RMN

Social Work Degree

BSc/Diploma in OT

Job description

Children and Family Health Devon (CFHD) is excited to be recruiting a Clinical Team Manager to lead our Urgent Care Pathway in North Devon.

Our Urgent Care Pathway offers rapid mental health support to children and young people experiencing acute emotional distress and crisis. The team works closely with young people, families, schools, social care and acute services to provide timely assessment and intervention, reduce risk, and help children remain safely in their communities. As Team Manager, you will play a key role in delivering and developing this responsive, trauma-informed service.

You will lead a skilled multi-disciplinary team, including mental health practitioners, clinicians and support staff, providing operational management, clinical leadership, and compassionate supervision. You will also be a part of the locality leadership team, working collaboratively to shape care and improve outcomes for children across the wider system.

Main duties of the job

Provide day-to-day operational leadership for the Urgent Care team

Manage team capacity, performance, and high-quality, safe clinical delivery

Support and supervise staff, ensuring effective care planning, risk management and evidence-based practice

Liaise with mental health teams, education, social care, and paediatrics to coordinate crisis and step-up/step-down pathways

Contribute to service improvement, data monitoring, and quality assurance

Act as a clinical role model and lead by example, supporting co-production and inclusive care

• Provide day-to-day operational leadership for the Urgent Care team

• Manage team capacity, performance, and high-quality, safe clinical delivery

• Support and supervise staff, ensuring effective care planning, risk management and evidence-based practice

• Liaise with mental health teams, education, social care, and paediatrics to coordinate crisis and step-up/step-down pathways

• Contribute to service improvement, data monitoring, and quality assurance

• Act as a clinical role model and lead by example, supporting co-production and inclusive care

We Offer:

• A warm, committed and expert multi-disciplinary team

• Strong leadership networks and senior clinical support

• Opportunities for CPD, training and service development

• The chance to make a real impact on urgent and crisis care for young people in Devon

If you are passionate about improving care for children and families in crisis, and ready to lead in a fast-paced, values-led service, wed love to hear from you.

About us

Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon.

CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust. We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework.

CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.

We would like the people who work for Children and Family Health Devon to be understanding, patient and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronising and non-judgemental way. When staff are positive and friendly, they help to create an environment that is informal and without pressure.

Job responsibilities

Further information on the role and the full person specification can be found on the attached Job Description.

Person Specification

Experience

• Experience of working collaboratively in a multi-disciplinary team and across agencies.
• Experience of delivering a clinical practice within the area of specialty for children with complex health conditions - undertaking specialist assessment and treatment interventions for children and young people with complex health problems
• Experience of supervising others and developing positive supervisory relationships with healthcare professionals.
• Experience in managing HR and recruitment processes including staff appraisals, performance and sickness management.
• Experience of delivering healthcare within an equalities and human rights framework
• Experience of initiating, organising and planning inter-agency meetings aimed at setting in place a treatment package tailored to the individual needs of a child/young person.
• Experience in involving service users as active partners in the delivery and or design of services
• Experience of engagement in service development and quality improvement
• Experience of using data to improve services

Knowledge, skills and abilities

• Specialist skill in the ability to communicate effectively, verbally and in writing, highly complex, technical and/or clinically sensitive information to children/young people and families, carers and other professional colleagues both within and outside the service, adapting your approach according to the individual needs of the audience.
• Ability to integrate complex clinical information into a coherent formulation.
• The ability to work as an autonomous professional, to take on responsibility, make decisions under pressure and seek support as appropriate.
• Ability to review, analyse and report on information and key data relating to the teams performance, capacity or activity.
• The ability to plan and complete operational leadership tasks as directed and within reasonable timescales.
• Ability to develop and implement systems to manage capacity and demand - patient flow, staff workloads.

Qualifications

• A professional mental health qualification e.g. RMN, Social Work Degree, BSc/Diploma in OT, or equivalent.
• Additional specialist training and qualification to post graduate diploma level or equivalent in supervision and/or leadership skills.
• Professional registration/accreditation with a recognised body, e.g. NMC, HCPC, Social Work England, UKCP, BABCP
• Evidence of relevant CPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.