Clinical Support Worker

The Christie NHS FT; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS organization in Manchester seeks a dedicated healthcare support worker for the Radiotherapy department. The role includes administrative, clerical, and clinical support to enhance patient care. Ideal candidates will have a strong background in customer service or healthcare, excellent communication skills, and a commitment to patient welfare.

Qualifications

• Educated to GCSE level in Maths and English.
• Vocational Healthcare Qualification at level 3 is preferred.
• Experience in a patient-related environment is essential.

Responsibilities

• Provide administrative and clerical support within the Radiotherapy department.
• Schedule patient appointments and ensure accurate data recording.
• Undertake delegated clinical duties post-training; includes patient monitoring and care.

Skills

Effective communication

Patient care skills

Problem-solving

IT Literate

Manual handling

Education

GCSE in Maths and English or equivalent qualification

Vocational Healthcare Qualification at level 3 or willingness to work towards

Job description

Job summary

The post-holder is responsible for the provision of high quality and comprehensive day-to-day clinical, administrative, and clerical support within the Radiotherapy department. The individual is expected to carry out delegated clinical, administrative, and clerical support and to ensure appropriate care, information and support is given to all patients and their carer's. The provision of comprehensive support for treatment machines, pre-treatment imaging, and out -patient clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care. Provide reception cover for the department as well as collation, input, and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy, urinalysis, ECG, taking glucometer readings and changing simple dressings. The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety Legislation

Main duties of the job

Planning and Organisation

• Triage and management of booking forms, booking, and scheduling of radiotherapy planning and treatment across all site

Other Responsibilities

• Is responsible for stock control in areas of work. Is responsible for the production and processing of all relevant completion letters following a patient's treatment

Patient Care

• Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages

Effort

• Patient transfer. Manual handling tasks as required

Communication Skills

• Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.

Knowledge, training, and experience

• Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job description

Job responsibilities

Communication Skills

• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
• To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers.
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate

Knowledge, training and experience

• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols.
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
• Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.

Personal Skills

• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines.
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
• Cover the reception desk as needed, answering internal or external telephone calls.
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.

Planning and Organisation

• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas.
• Using patient management system, ensure all radiotherapy appointments are recorded on Medway.
• Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.

Responsibilities

• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment
• Creation of Follow up letters on patient's treatment completion.
• Pre-treatment imaging support
• Prepares patients for diagnostic procedures.
• Provide continuity of support during the absence of other clinical support workers, and booking team members
• Clinical and clerical support for all clinics in the Christie network, including AHP services.
• Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation.

Patient Care

• Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.

Freedom to Act

• Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.

Effort

• Patient transfer
• Manual handling tasks as required

Working Conditions

• Working hours must be flexible to the needs of the service, this may include working weekends.
• Expected to participate in all shift patterns

Teaching/Training

• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required.
• Assists in the training and/or orientation of clinical support worker and any other students
• Complete Christie Care Certificate as mandated by the Trust.
• Required to demonstrate tasks and duties to new and less experienced members of the team.

This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/ principal radiographer.

Job description
Job responsibilities

Communication Skills

• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
• To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers.
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate

Knowledge, training and experience

• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols.
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
• Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.

Personal Skills

• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines.
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
• Cover the reception desk as needed, answering internal or external telephone calls.
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.

Planning and Organisation

• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas.
• Using patient management system, ensure all radiotherapy appointments are recorded on Medway.
• Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.

Responsibilities

• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment
• Creation of Follow up letters on patient's treatment completion.
• Pre-treatment imaging support
• Prepares patients for diagnostic procedures.
• Provide continuity of support during the absence of other clinical support workers, and booking team members
• Clinical and clerical support for all clinics in the Christie network, including AHP services.
• Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation.

Patient Care

• Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.

Freedom to Act

• Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.

Effort

• Patient transfer
• Manual handling tasks as required

Working Conditions

• Working hours must be flexible to the needs of the service, this may include working weekends.
• Expected to participate in all shift patterns

Teaching/Training

• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required.
• Assists in the training and/or orientation of clinical support worker and any other students
• Complete Christie Care Certificate as mandated by the Trust.
• Required to demonstrate tasks and duties to new and less experienced members of the team.

This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/ principal radiographer.

Person Specification

Qualifications

Essential

• Educated to GCSE level in Maths and English or equivalent qualification
• Vocational Healthcare Qualification at level 3 or willingness to work towards

Desirable

• Completion of Care Certificate or willingness to work towards

Experience

Essential

• Experience of working in a customer service or patient related environment
• Experience of undertaking administrative duties

Desirable

• Experience of working in a clinical environment within the NHS
• Experience of undertaking clinical duties including venepuncture, observations, ECG recording and wound dressing changes
• Experience of using multiple healthcare IT systems

Skills

Essential

• Effective communication and Customer/patient care skills
• Able to work using own initiative, following instructions from a Registered professional and line management
• Ability to demonstrate and share care skills to more junior health care support workers

Desirable

• Phlebotomy/Cannulation skills
• ECG Recording and Observation recording
• Wound dressing skills

Knowledge

Essential

• Understanding of the healthcare support worker role in an Outpatient setting
• IT Literate

Desirable

• Knowledge of Microsoft Office applications
• Evidence of recent training
• Previous experience of Oncology patient management systems

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Able to work shift patterns and Bank Holidays

Desirable

• Flexibility within working hours

Person Specification
Qualifications

Essential

• Educated to GCSE level in Maths and English or equivalent qualification
• Vocational Healthcare Qualification at level 3 or willingness to work towards

Desirable

• Completion of Care Certificate or willingness to work towards

Experience

Essential

• Experience of working in a customer service or patient related environment
• Experience of undertaking administrative duties

Desirable

• Experience of working in a clinical environment within the NHS
• Experience of undertaking clinical duties including venepuncture, observations, ECG recording and wound dressing changes
• Experience of using multiple healthcare IT systems

Skills

Essential

• Effective communication and Customer/patient care skills
• Able to work using own initiative, following instructions from a Registered professional and line management
• Ability to demonstrate and share care skills to more junior health care support workers

Desirable

• Phlebotomy/Cannulation skills
• ECG Recording and Observation recording
• Wound dressing skills

Knowledge

Essential

• Understanding of the healthcare support worker role in an Outpatient setting
• IT Literate

Desirable

• Knowledge of Microsoft Office applications
• Evidence of recent training
• Previous experience of Oncology patient management systems

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Able to work shift patterns and Bank Holidays

Desirable

• Flexibility within working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT
Address

Radiotherapy Withington Support - E00710

Manchester

M20 4BX

Employer's website