Clinical Services Secretary

NHS Scotland; Newmains; Sur place; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Annual leave 35 days

NHS pension

Incremental salary progression

Paid sick leave

NHS discounts

Résumé du poste

NHS Lanarkshire is seeking a capable administrator to provide a full secretarial and administrative service to a multi disciplinary team, managing information systems and coordinating the clinical referral system.

The role requires RSA3/SVQ3/NC in Secretarial Studies or equivalent, proficient IT skills, and strong organisation and communication abilities. You will handle correspondence, monitor waiting lists, and liaise with relatives and external agencies.

Qualifications

• Secretarial/administrative qualification required.
• Proficient IT skills including MS Office.
• Strong organisational and communication abilities.

Responsabilités

• Provide comprehensive secretarial and admin support to the team.
• Collect and collate patient/performance data and produce statistics.
• Monitor waiting lists and the department's referral system.
• Handle correspondence and calls; initiate timely responses.
• Be first point of contact for relatives, carers and other agencies.

Connaissances

Time management

Organisation

Communication skills

Formation

RSA3/SVQ3/NC in Secretarial Studies or equivalent

Outils

Microsoft Office

Description du poste

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder is required to provide a full administrative and secretarial service to a multi disciplinary team including the management of information systems and the co-ordination of the clinical referral system.

In this key role, you will:

• To provide a comprehensive secretarial and administrative support including the use of audio/copy typing, photocopying, word processing, the use of management information systems and email to facilitate the smooth and effective running of the department.
• To collect and collate all patient / performance monitoring/ staff governance activity and produce all statistical information associated with this.
• To monitor and maintain the waiting list and referral system for the department.
• To collect, prioritise and distribute incoming and outgoing correspondence and telephone calls on behalf of the team and to initiate action where required to ensure relevant and timely responses.
• To be the first point of contact and to liaise with relatives, carers, clients and other agencies by telephone or face to face to maintain the satisfactory operation of the department.

What You’ll Bring:

• RSA3/SVQ3/NC in Secretarial Studies or equivalent.
• Proficient IT Skills which include a working knowledge of Microsoft office packages.
• Excellent organisation skills and the ability to prioritise and work on own initiative.
• Excellent oral and written communication skills.
• Excellent time management skills.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Pauline Reid, Assistant Operational Services Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Stephanie McNeill, Recruitment Administrator on [e-mail]