Higher Clerical Officer - South Stroke Neuro Team

NHS Scotland; Blantyre; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Annual incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical professional to support clinical and non-clinical staff and ensure smooth service delivery.

The role involves general reception duties, switchboard tasks, mail handling, photocopying, and day-to-day departmental support. Strong communication and organisational skills are essential for success in this role.

Qualifications

• Experience in an Administrative and Clerical role.
• Excellent communication skills and interpersonal abilities.
• Ability to supervise clerical staff where required.
• Strong organisational and planning skills.

Responsibilities

• General reception duties.
• Switchboard and Faxing.
• Sort and distribute incoming and outgoing mail.
• Photocopying and filing.
• Day-to-day maintenance of departmental requirements to ensure smooth running.
• Handling enquiries from the public, patients and external agencies.

Skills

Administrative experience

Communication skills

Supervisory ability

Organisational skills

Customer care

Education

Higher Grade level

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

You will provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service. Where appropriate, supervise clerical staff and provide support to line manager.

In this key role, you will:

• General reception duties
• Switchboard, Faxing
• Sort and distribute incoming and outgoing mail
• Photocopying & Filing
• Day to day maintenance of departmental requirements to ensure the smooth running of the department
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies

What You'll Bring:

• Experience in an Administrative and Clerical role
• Educated to Higher Grade level
• Ability to supervise staff
• Well developed interpersonal skills in customer care
• Excellent communication skills
• Good organisational and planning skills

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on [e-mail]