Clinical Services Administrator

NHS National Services Scotland; Scotland; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid across Scotland

Job summary

NHS National Services Scotland is seeking a Clinical Services Administrator to join the Scottish Ambulance Service on a fixed-term basis. The role provides confidential administrative support to the Pathway Navigation Hub, helping clinicians identify and navigate suitable patient pathways.

The post requires strong communication, high computer literacy, and the ability to manage competing priorities in a busy NHS environment.

Qualifications

• Excellent written and verbal communication with attention to detail.
• High level of computer literacy including word processing and spreadsheets.
• Experience with Microsoft 365 applications and specialised systems.
• Good organisational skills with ability to prioritise and meet deadlines.
• Flexible, proactive and enthusiastic approach to supporting service delivery.
• Commitment to providing high-quality administrative service to clinical teams.

Responsibilities

• Provide confidential, efficient administrative support for the Pathway Navigation Hub.
• Support clinicians to identify and navigate pathways to connect patients with appropriate services.
• Manage priorities and work effectively under pressure as part of a wider team.
• Demonstrate strong communication with stakeholders and colleagues.
• Maintain and produce reports using Microsoft 365 and related systems.

Skills

Communication skills

Computer literacy

MS 365

Organisational skills

Proactive attitude

Service orientation

Tools

Microsoft 365

Specialised NHS systems

Job description

Clinical Services Administrator

Location: Flexible across Scotland (Hybrid)

Employment type: One-Year Fixed Term

An exciting opportunity has arisen for a professional and experienced administrator to join the Scottish Ambulance Service on a fixed term basis within the Clinical Directorate.

The post holder will provide a confidential, efficient, effective and high-quality administrative support service, with a particular focus on supporting the delivery of key activities associated with the Pathway Navigation Hub. The Pathway Navigation Hub provides clinicians with a single point of contact within SAS, supporting them to identify, access and navigate the range of alternative pathways available to connect patients with the most appropriate services.

We are looking for a motivated, organised and adaptable individual with excellent communication and interpersonal skills. The successful candidate will be able to work effectively under pressure, manage competing priorities and contribute positively as part of a wider team. Previous administrative experience within the NHS or a similar healthcare environment would be advantageous.

Applicants should be able to demonstrate:

• Excellent written and verbal communication skills, with strong attention to detail.
• A high level of computer literacy, including experience of word processing, spreadsheets and supporting the production of reports.
• The ability to use Microsoft 365 applications and specialised systems confidently and accurately.
• Good organisational skills, with the ability to prioritise workload and work to deadlines.
• A flexible, proactive and enthusiastic approach to supporting service delivery.
• A commitment to providing a high-quality administrative service to the teams and clinicians we support.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.