Service Support Co-ordinator

NHS National Services Scotland; Glasgow; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

35 days annual leave

Study bursaries

Holiday pay

SPPA pension

NHS discounts

Employee assistance programme

Job summary

NHS 24 is seeking an experienced Service Support Coordinator to provide support to NHS 24 services within a contact centre environment. The role involves shift work, weekends and public holidays, and may require travel between regional centres to support national availability.

You will assist staff and visitors, manage hospitality and facilities, and help with health and safety matters, stock checks and incident guidance by telephone. The post is based at Cardonald Regional Centre in Glasgow.

Qualifications

• General administration experience at SCQF level 7 or equivalent.
• Experience in a fast-paced environment within a large organisation.

Responsibilities

• Provide a supporting role to internal staff and visitors; be the first point of contact.
• Support hospitality, facilities, adverse incidents, and general administration as required.
• Support an evolving NHS24 centre, assisting frontline staff and managers across estate, including out-of-hours.
• Daily management of issues across NHS 24 estate including health & safety and technical faults, obtaining detailed information and briefing by telephone.
• Undertake stock checks and maintain adequate stock levels.
• Other duties as described in the Job Pack.

Skills

Customer service

Fault desk

HSE regulations

Workplace inspections

Office software

Autonomous working

Team player

Strategic goals

Education

SCQF level 7 or equivalent

Tools

Excel

PowerPoint

Microsoft Word

Job description

Service Support Coordinator

Are you an experienced administrator looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Our Regional Centres are located at Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Cardonald Regional Centre. The successful candidate may be required to travel between regional centres depending on national availability.

The Role

This role will provide support to NHS 24 services within a contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times. This post involves shift working and will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.

Key Responsibilities

• To provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all

• To provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required

• To supporting an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period

• Daily management of wide ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone

• Undertake stock checks and always maintain adequate stock levels

• Various other duties included with the Job Pack attached

Successful applicant will:

Have general administration experience to a SCQF level 7 or equivalent and hold further additional experience in the following areas:

• Customer focused/ related environment

• Working in or with an ‘in house’ Fault desk department

• Dealing with and knowledge of H&S regulations

• Undertaking Workplace inspections

• Using office software packages including, excel, power point, Microsoft Word.

• Ability to work autonomously or as a fully supportive and integrated team player

• Contributing to effective performance in achieving strategic goals for the Department.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 £31,537-£34,303 (Pro Rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata

• Development opportunities including study bursaries, e-learning and classroom-based courses

• Enhanced pay for working public holidays

• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme

• NHS discounts on goods and services

• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.