Clinical Secretary

NHS Jobs; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a Clinical Secretary to support a mental health hospital. The role involves handling patient records, communications, and clinical documentation with clinicians and external agencies, ensuring smooth daily operations.

The successful candidate will bring experience in medical administration, strong typing, and a patient-focused, confidential approach to support high standards of service.

Qualifications

• Previous experience in medical or clinical administration.

Responsibilities

• Provide high quality administrative and clinical support within a fast-paced mental health hospital.

Skills

Medical administration

Typing / audio-typing

Confidentiality

Communication

Organisational skills

Teamwork

Education

AMSPAR Level 3 Diploma in Medical Administration

Tools

Microsoft Office

Job description

Are you an experienced, compassionate administrator seeking a rewarding career in mental health services? Clinical Secretary St Andrews Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care. This is more than an administration role, it is an opportunity to become an essential part of a supportive, patient focused environment where your work truly matters.

About the Role

As a Clinical Secretary, you will provide high quality administrative and clinical support within a fast-paced mental health hospital. You will ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially. Working closely with clinicians, patients, external agencies, and colleagues, you will help ensure smooth daily operations.

What We Are Looking for

Knowledge, Education, Skills:

• Previous experience in medical or clinical administration
• Mental health experience (desirable)
• AMSPAR Level 3 Diploma in Medical Administration or equivalent
• Proficient in Microsoft Office and computer skills
• Strong typing and audio-typing skills
• Good understanding of medical terminology
• Excellent organisational and workload management skills
• Outstanding attention to detail
• A passion for delivering high standards of service
• Professional, empathetic, approachable manner
• Team oriented, collaborative attitude
• Willing to support, train, and mentor colleagues
• Committed to confidentiality, integrity, and professionalism

Experience Required:

• Healthcare or clinical administration
• Customer service
• Medical reception or ward administration
• Mental health services

You will also have:

• Experience working collaboratively in teams
• Confidence managing shared workloads
• Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies

Communication Skills:

• Excellent verbal and non-verbal communication
• Compassionate and professional interaction with patients and staff
• Confidence communicating at all organisational levels
• Awareness of communications impact on diverse audiences

Leadership & Team Support:

• Support and guide less experienced team members
• Promote a positive, collaborative team culture
• Share knowledge and best practices

Confidentiality & Responsibility:

• Maintaining confidentiality, security, and accuracy of patient records
• Ensuring compliance with policies and standards
• Handling sensitive information with discretion and integrity

Birmingham Community Healthcare NHS foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust