Clinical Receptionist & Booking Clerk - Dermatology

DBTH; Doncaster; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Discounts on restaurants, getaways,/sh

Learning opportunities

Job summary

Doncaster Royal Infirmary is seeking an experienced Receptionist/Booking Clerk to join the Dermatology Reception & Admin Team. This part-time post (18.75 hours per week) supports four receptionists and covers 8am–6pm during opening hours, including absences.

The successful candidate will be highly motivated, able to stay calm under pressure, and provide excellent patient access, appointment management, and clerical support in a busy dermatology service.

Qualifications

• Minimum of 3 GCSEs including English and Maths at Grade C or above.
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to acquire RTT waiting times rules knowledge
• OCR/RSA/NVQ Level II or equivalent keyboard/typing qualifications and experience

Responsibilities

• Provide full reception duties on the Dermatology Reception.
• Manage referrals and appointments; support clinic running.
• Monitor and answer patient phone calls and assist with patient pathways.
• Work with Consultants, Specialist Nurses, Secretaries and Admin Team Leader.

Skills

Communication skills

Organised

Work under pressure

Teamwork

Flexibility

Proactive

Education

GCSE English & Maths

Word processing knowledge

Business Administration Level II or equivalent

Tools

Microsoft Word

Job description

Phishing and scam emails alert: We are aware of messages which are circulating offering job placements to a number of individuals, both within the country and internationally. Do not reply to the email and do not open any links in the message, any and all communications from the Trust would come directly from the Trac Recruitment System, and, by exception, an @nhs.net email address.

If at all unsure, you can contact our Recruitment team directly on [e-mail]

Band 2

Main area Division of Medicine - Dermatology Grade Band 2 Contract Permanent: 18.75 hrs per week - days to be agreed Hours Part time - 18.75 hours per week (Working days to be agreed) Job ref 272-8048023

Site Doncaster Royal Infirmary Town Doncaster Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 28/10/2026 23:59

Job overview

An exciting opportunity has arisen for an experienced Receptionist/ Booking Clerk, to join the Dermatology Reception & Admin Team at Doncaster Royal Infirmary.

This is a part time post working for 18.75 hrs per week to support our existing 4 receptionists and ensure cover during our opening hours of 8am -6pm, you will be expected to provide cover during periods of leave, i.e. sickness, long term absences.

The successful candidate, will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines.

You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.

Main duties of the job

Working as part of a multi professional team, your main objectives will be to provide full reception duties on the Dermatology Reception, developing efficient and effective services, managing resources to achieve national and local quality and performance targets.

You will be responsible for working closely with the Consultants, Speciality Dr's, Speciality Nurses, Secretaries and Admin Team Leader, providing expertise in the proactive management of patient pathways.

You will be responsible for the day to day reception duties, as well as supporting the running of clinics. This includes the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Knowledge & Experience

• Previous experience working in a clerical/administrative role
• Knowledge and understanding of the hospital patient access policy
• Knowledge and understanding of RTT National and local waiting time rules
• Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
• Knowledge of medical terminology
• Previous hospital or NHS experience working in a clerical/administrative role
• Evidence of liaising with more than one discipline
• Experience of customer care

Qualifications & Training

• Minimum of 3 GCSE’s including English and Maths at Grade C or above or equivalent qualification or equivalent experience
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to acquire and apply knowledge of RTT National and local waiting times rules
• Qualified to OCR/RSA/NVQ Level II standard, completion of a Business Administration Level II Apprenticeship, or possess equivalent keyboard/typing qualifications and relevant experience.

Personal Attributes & Skills

• A methodical and organised approach to work
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision
• Ability to deal calmly and diplomatically with a range of personalities and situations
• Proactive & positive approach to work
• Flexible & adaptable, able to take direction and instruction from others
• Team player with a professional approach to work and colleagues, able to develop good working relationships
• Demonstrates Trusts values and behaviours
• Able to follow Trust policies and procedures
• Commitment to continuing professional development
• Excellent written and verbal communication skills

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applicants, please complete and submit your application in good time to avoid disappointment.

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas.

With three main hospital sites and several additional services, DBTH is one of only five teaching hospitals in Yorkshire. We train 25% of all medical students in the region and 30% of all other healthcare professional students. Employing over 7,000 colleagues, every member of our team contributes to patient care and plays a vital role in our ongoing success.

While we operate across multiple sites, we are proud to foster a strong sense of community and identity, guided by the principles of the DBTH Way. This ensures our organisation is shaped by kindness, respect, and a commitment to supporting one another. Our accessible leadership team encourages every colleague to feel empowered, knowing they have the ability to make a positive difference.

We are proud that many of those in senior positions within the Trust began their careers here. We also celebrate our many long-serving colleagues, including one individual who is still going strong after more than 60 years of dedicated service at DBTH.

It is our goal to equip those who join Team DBTH with the tools and opportunities they need to develop their careers. Whether you spend one year or fifty with us, we are committed to helping you Develop, Belong, and Thrive, Here.

Doncaster and Bassetlaw Teaching Hospitals 1.11K subscribers