Care Flow Navigator - Emergency Department

DBTH; Doncaster; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Salary sacrifice scheme

Discounts on restaurants and shopping

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Care Flow Navigator in the Emergency Department (Band 2) for a 6-month fixed-term contract. Roles include patient registration, directing flow, and coordinating appointments across Doncaster sites.

Shifts cover 24/7 including days, evenings, nights and weekends. The post requires excellent customer care, keyboard speed, and ability to work under pressure.

Qualifications

• Experience in a customer services background.
• Outstanding communication and keyboard skills essential.
• Good general education to GCSE level or equivalent.

Responsibilities

• Greet patients in a polite, friendly manner.
• Register and direct patients using ED guidelines and streaming tools.
• Support navigation and patient flow within the Emergency Department across sites.

Skills

Customer service

Communication

Keyboard skills

Education

GCSE level or equivalent

Job description

Phishing and scam emails alert: We are aware of messages which are circulating offering job placements to a number of individuals, both within the country and internationally. Do not reply to the email and do not open any links in the message, any and all communications from the Trust would come directly from the Trac Recruitment System, and, by exception, an @nhs.net email address.

If at all unsure, you can contact our Recruitment team directly on [e-mail]

Care Flow Navigator - Emergency Department

Band 2

Main area Emergency Department Grade Band 2 Contract 6 months (Fixed term) Hours

• Full time
• Part time

37.5 hours per week (Hours to be discussed at interview. Days, Lates & Nights) Job ref 272-8157992-A

Site Doncaster Royal Infirmary / Mexborough MIU Town Doncaster Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 19/10/2026 23:59

Job overview

Fixed term 6 months - PREVIOUS APPLICANTS NEED NOT APPLY

This is an exciting opportunity to join our Emergency Department team working as part of Administration team in either of the following locations: Front Door Assessment and Streaming Service (FDASS), Ambulance Assessment (AMT) or Minor Injuries Unit (MIU), providing patient support and administration services. Duties include patient registration, coordinating the direction and flow of patients who present as “walk ins” to the Emergency Department (ED), processing patient documentation and retrieval of patient records, reception duties, dealing with telephone enquiries, ordering transport for patients and booking patient appointments.

A confident communicator, at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with experience of working quickly and accurately under pressure.

Carrying out all administrative processes connected with patients’ attendance in the Department and their further treatment, transfer and discharge.

This vacancy is to work across both Docnaster Royal Infirmary and Mexborough Montague sites. Shifts will be via roster over a 24/7 period including days / evening / nights / weekends and bank holidays on a rotational basis. This will also include cross site working where necessary

Please note: This advert may close early if a sufficient number of applications have been received.

Main duties of the job

To greet all patients in a polite and friendly manner.

Register and direct patients using appropriate guidelines via one of the following: ED Streamer, Front Door Assessment & Streaming Service (FDASS) or Ambulance Assessment (AMT).

Support patients to use the ED streaming tool to ascertain that the patient is in the correct location and requires the Emergency Department. If not, be able to re-direct accordingly.

To be able direct and support patients to use the navigation iPads.

To work with the navigation nurse to complete the patient navigation process in line with Standard Operating Procedures.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Qualifications & Training

• Basic keyboard skills
• Good general education to GCSE level or equivalent

Knowledge & Experience

• Working in a customer services background
• Understanding of GDPR and confidentiality issues
• Previous experience of working with the general public
• Seizes opportunities to learn about and implement new technology to enhance personal and team performance

Personal Attributes & Skills

• Able to speaking confidently, conveying clear messages to a wide range of people
• Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty, integrity and respecting diversity
• Employ tact and patience when dealing with difficult situations remaining polite and understanding at all times
• Commitment to undertake and complete learning activities, which will form part of the role development
• Maintain confidentiality at all times in respect of the Data Protection Act (1998)
• Demonstrate good verbal and written communication skills with the ability to follow both verbal and written instructions
• Highly developed self-motivational skills Able to work in a logical and/or methodical manner and able to work under own initiative.
• Able to work independently in a fast paced environment
• Ability to accommodate and adapt to the demands of the post with flexible working as required and good attendance
• Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
• Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
• Conveys written information clearly and accurately to a wide range of recipients
• Speaks confidently, conveying clear messages to a wide range of listeners
• Embraces responsibility for identifying sound and effective solutions to a variety of different problems

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas.

With three main hospital sites and several additional services, DBTH is one of only five teaching hospitals in Yorkshire. We train 25% of all medical students in the region and 30% of all other healthcare professional students. Employing over 7,000 colleagues, every member of our team contributes to patient care and plays a vital role in our ongoing success.

While we operate across multiple sites, we are proud to foster a strong sense of community and identity, guided by the principles of the DBTH Way. This ensures our organisation is shaped by kindness, respect, and a commitment to supporting one another. Our accessible leadership team encourages every colleague to feel empowered, knowing they have the ability to make a positive difference.

We are proud that many of those in senior positions within the Trust began their careers here. We also celebrate our many long-serving colleagues, including one individual who is still going strong after more than 60 years of dedicated service at DBTH.

It is our goal to equip those who join Team DBTH with the tools and opportunities they need to develop their careers. Whether you spend one year or fifty with us, we are committed to helping you Develop, Belong, and Thrive, Here.

Doncaster and Bassetlaw Teaching Hospitals 1.11K subscribers