Accommodation Administration Officer

DBTH; Doncaster; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing 支持

NHS Car Lease schemes

Discounts on restaurants, getaways,购物

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking an Accommodation Officer to manage the Trust Accommodation Service across DRI and Bassetlaw sites. You will handle bookings, financial processes and provide high-quality customer service to tenants.

The role requires detail-orientation, strong communication, and the ability to work under pressure with discretion. Part-time, flexible hours, and pro-rata salary are offered by the NHS trust.

Qualifications

• Recognised admin/business qualification or relevant experience – NVQ 3, BTEC, ILM 2 or 3
• Recognised qualification in Facilities/Hospitality – Diploma or relevant experience
• Full driving licence with access to vehicle

Responsibilities

• Provide a comprehensive and professional accommodation service for all users
• Maintain knowledge of staff, departments, and Trust policies to co-ordinate resources
• Coordinate booking, financial and customer service processes for the Trust Accommodation Service
• Be flexible, confidential and able to work efficiently under pressure

Skills

Attention to detail

Prioritisation

Communication

Customer service

Flexibility

Education

NVQ 3 / BTEC / ILM 2-3

Facilities/Hospitality diploma or equivalent

Full driving licence

Tools

Microsoft Office

IT systems / web-based systems

Job description

Main area Accommodation Officer Grade Band 3 Contract Permanent: Monday -Wednesday 8.00am-4.00pm Hours Part time - 22.5 hours per week Job ref 272-8211089

Site Doncaster Royal Infirmary Town Doncaster Salary £25,760 - £27,476 Pro Rata Per Annum Salary period Yearly Closing 27/10/2026 23:59

Job overview

An excellent opportunity for a motivated and organised individual with an administration/finance background along with customer service experience.

Working across both DRI & Bassetlaw Sites , you will be required to undertake all booking, financial and customer service processes for the Trust Accommodation Service.

It is essential that you have an eye for detail, can prioritise tasks and are a confident communicator. Customer Service skills are required to ensure a high standard of service is provided to all users of the Trust Accommodation and to ensure challenges can be resolved quickly & efficiently.

You will also be expected to demonstrate a full range of skills related to the key work elements of the post together with a flexible, committed and conscientious approach to working.

Main duties of the job

To provide a comprehensive and professional accommodation service for all users

The post holder shall maintain a working knowledge of all staff, departments, Trust policies/ procedures and the communication systems utilised to co-ordinate the Trusts resources for high standards of accommodation to the tenants it serves.

The post requires a high degree of commitment and the ability to work under pressure with a positive customer service attitude. In addition the post holder shall be flexible in their approach to any tasks required and work in a confidential and efficient manner.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK . Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Qualifications & Training

• Recognised admin/business qualification or relevant experience – NVQ 3, BTEC, ILM 2 or 3
• Recognised qualification in Facilities/Hospitality –Diploma or relevant experience
• Full driving licence with access to vehicle

Knowledge & Experience

• Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems.
• Previous experience in a similar post within a Healthcare/Hospitality Environment

Personal Attributes & Skills

• Knowledge of facilities / clinical practices and processes

____________________________________________________________________________________

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.

2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers

3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Application numbers

This vacancy may close early if we receive a high number of applicants, please complete and submit your application in good time to avoid disappointment.

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas.

With three main hospital sites and several additional services, DBTH is one of only five teaching hospitals in Yorkshire. We train 25% of all medical students in the region and 30% of all other healthcare professional students. Employing over 7,000 colleagues, every member of our team contributes to patient care and plays a vital role in our ongoing success.

While we operate across multiple sites, we are proud to foster a strong sense of community and identity, guided by the principles of the DBTH Way. This ensures our organisation is shaped by kindness, respect, and a commitment to supporting one another. Our accessible leadership team encourages every colleague to feel empowered, knowing they have the ability to make a positive difference.

We are proud that many of those in senior positions within the Trust began their careers here. We also celebrate our many long-serving colleagues, including one individual who is still going strong after more than 60 years of dedicated service at DBTH.

It is our goal to equip those who join Team DBTH with the tools and opportunities they need to develop their careers. Whether you spend one year or fifty with us, we are committed to helping you Develop, Belong, and Thrive, Here.

Doncaster and Bassetlaw Teaching Hospitals 1.11K subscribers