Clinical Receptionist & Booking Clerk - Radiology

DBTH; Doncaster; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Discounts on restaurants

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) is seeking a Clinical Receptionist & Booking Clerk (Band 2) in Radiology to support patient flow and booking across Medical Imaging. The role is full-time at Doncaster Royal Infirmary.

The post requires flexibility, accuracy in data recording, and teamwork with clinical admin colleagues. DBTH offers NHS Pension, generous holidays and health/wellbeing benefits, with a focus on flexible working where possible.

Qualifications

• Previous office/clerical work
• Experience of working in a Hospital
• Knowledge of the Patient Administration System
• Experience of working unsupervised

Responsibilities

• Provide administrative/reception service to facilitate the patient pathway
• Work flexibly across services to provide a booking service and process clinic changes
• Build and maintain relationships with clinical admin teams and follow SOPs
• Ensure accurate data recording using PAS, E-referral and other systems and book events in line with waiting time targets

Skills

Office/clerical experience

Hospital experience

PAS knowledge

Unsupervised work

Education

GCSEs including English & Maths

Tools

Patient Administration System (PAS)

Job description

Phishing and scam emails alert: We are aware of messages which are circulating offering job placements to a number of individuals, both within the country and internationally. Do not reply to the email and do not open any links in the message, any and all communications from the Trust would come directly from the Trac Recruitment System, and, by exception, an @nhs.net email address.

Clinical Receptionist & Booking Clerk - Radiology

Band 2

Main area Clinical Specialist Services Division Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 272-8242508

Site Doncaster Royal Infirmary Town Doncaster Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 22/10/2026 23:59

Job overview

A flexible approach to work is an essential part of the post, in line with Medical Imaging Service Policy of promoting the extended working day/ week to benefit our patients.

The Radiology Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

Working with a team of highly committed staff, to provide a first class and effective reception and booking service within medical Imaging (Radiology).

Main duties of the job

Provide administrative/ reception service support to facilitate the patient pathway

Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks

Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.

Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Personal Attributes & Skills

• Flexible/Adaptable, Articulate and Self-motivated
• Confidential and able to use Initiative
• Self-motivated
• Able to meet deadlines and prioritise work
• Able to work alone or as part of a team
• Confident, Friendly

Knowledge & Experience

• Previous office/clerical work
• Experience of working in a Hospital
• Knowledge of the Patient Administration System
• Experience of working unsupervised

Qualifications & Training

• Either a minimum of 3 GCSEs including English and Maths at Grade C or above or a qualification at an equivalent level
• IT/Keyboard qualification or able to demonstrate through experience

____________________________________________________________________________________

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. 1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. 2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. 3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas.

With three main hospital sites and several additional services, DBTH is one of only five teaching hospitals in Yorkshire. We train 25% of all medical students in the region and 30% of all other healthcare professional students. Employing over 7,000 colleagues, every member of our team contributes to patient care and plays a vital role in our ongoing success.

While we operate across multiple sites, we are proud to foster a strong sense of community and identity, guided by the principles of the DBTH Way. This ensures our organisation is shaped by kindness, respect, and a commitment to supporting one another. Our accessible leadership team encourages every colleague to feel empowered, knowing they have the ability to make a positive difference.

We are proud that many of those in senior positions within the Trust began their careers here. We also celebrate our many long-serving colleagues, including one individual who is still going strong after more than 60 years of dedicated service at DBTH.

It is our goal to equip those who join Team DBTH with the tools and opportunities they need to develop their careers. Whether you spend one year or fifty with us, we are committed to helping you Develop, Belong, and Thrive, Here.

Doncaster and Bassetlaw Teaching Hospitals 1.11K subscribers