Clinical Lab Customer Support & Admin Specialist

Source BioScience; Cambourne; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Income Protection

Life Assurance x4 salary

Employee Assistance Programme

Medicash health cash plan

Shopping & leisure discount portal

Virtual GP Service

mProve Yourself health and wellbeing资源

SkinVision App

Able Futures Mental Health support

33 days holiday (inclusive of bank ho-

An extra day off on your birthday

Option to buy and sell holidays

Cycle to work scheme

Job summary

Source BioScience in Cambridge seeks an organized administrator to manage customer-facing tasks and liaise between customers, logistics and laboratory teams to ensure timely sample collection and processing.

You will support sales processing, handle confidential information with care, and provide front-of-house services at the Cambridge site while coordinating with courier services and internal teams.

Qualifications

• Previous administration experience is desirable.
• Excellent interpersonal and communication skills.
• Must be computer literate with good working knowledge of MS Office (Outlook, Excel, Word).
• Knowledge and/or experience of working within the UK healthcare system is desirable.

Responsibilities

• Liaising with customers regarding confidential clinical information and follow-up of requests.
• Log and progress customer complaints and ensure resolution with Clinical Laboratory staff.
• Clinical record keeping: scanning, printing and filing confidential records.
• Receipt and logging of external results and preparation of reports for approval by Biomedical Scientist.
• Coordinate with logistics to deliver lab sample collection kits.
• Distribute diagnostic reports to customers and healthcare professionals.
• Assist with sales processing and finance administration from test request to quotes and queries.
• Front of house duties at the Cambridge site: phone, emails, reception, post handling.
• Coordinate courier communications to ensure timely sample collection and processing.
• Work proactively with sales and laboratory teams; provide ad-hoc support during change periods.

Skills

Administration

Interpersonal communication

MS Office proficiency

Healthcare knowledge

Tools

MS Office

Job description

Source BioScience in Cambridge seeks an organized administrator to manage customer-facing tasks and liaise between customers, logistics and laboratory teams to ensure timely sample collection and processing.

You will support sales processing, handle confidential information with care, and provide front-of-house services at the Cambridge site while coordinating with courier services and internal teams.