Biotech Lab Customer Support & Admin Specialist

Source BioScience; Cambridge; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Income Protection

Life Assurance x4 salary

Employee Assistance Programme

Virtual GP Service

mProve Yourself health and wellbeing

SkinVision App

Able Futures Mental Health support

33 days holiday (incl. bank holidays)

Birthday day off

Cycle to work scheme

Job summary

Source BioScience in Cambridge seeks a proactive administrator to support the Clinical Laboratory. You will act as the liaison between customers, logistics, and lab teams to ensure samples are collected and processed within agreed timeframes.

Key duties include handling confidential information, processing sales queries, maintaining records, and providing front-of-house support at the Cambridge site. Prior admin experience in healthcare is advantageous.

Qualifications

• Previous administration experience in a clinical or healthcare setting is desirable.
• Excellent interpersonal and communication skills are essential.
• Must be computer literate with good working knowledge of MS Office (Outlook, Excel, Word).
• Knowledge and/or experience of working within the UK healthcare system is desirable.

Responsibilities

• Handle customer-facing admin tasks for the Cambridge Clinical Laboratory.
• Liaise between customers, logistics and laboratory teams to meet timeframes.
• Process sales-related tasks and support the sales team as required.
• Maintain clinical records by scanning, printing and filing confidential documents.
• Prepare reports from external results for Biomedical Scientist approval.
• Distribute diagnostic reports to customers and health professionals.
• Provide front-of-house duties at the Cambridge site, including phone and emails.
• Coordinate with courier and lab teams to track sample collection and processing.

Skills

Interpersonal skills

Communication

MS Office

Healthcare knowledge

Tools

Outlook

Excel

Word

Job description

Source BioScience in Cambridge seeks a proactive administrator to support the Clinical Laboratory. You will act as the liaison between customers, logistics, and lab teams to ensure samples are collected and processed within agreed timeframes.

Key duties include handling confidential information, processing sales queries, maintaining records, and providing front-of-house support at the Cambridge site. Prior admin experience in healthcare is advantageous.