Clinical Administrator

The Methodist Church in Britain; Newsham; On-site; GBP 21,000 - 24,000; Full time

Job summary

Len Valley Practice is seeking a Clinical Administrator to join the clinical administration team. The role focuses on reviewing and coding hospital letters and test results, updating patient records, and routing items to clinicians or escalating safeguarding issues as needed.

Applicants should have previous administrative experience and be comfortable working with computerised systems. Core hours are 08:00–17:30, with flexible discussion on shift patterns.

Qualifications

• Educated to GCSE level or equivalent.
• Experience using computerised systems and Microsoft Office.

Responsibilities

• Process incoming clinical and internal correspondence, including hospital letters, reports and emails, and file it in patient records
• Review and read code clinical correspondence before forwarding it to clinicians
• Code diagnoses, procedures and investigations accurately
• Refer complex or high-risk documents, including safeguarding issues, to the relevant clinician
• Manage incoming test results, redirect unmatched pathology, and process screening and monitoring results
• Summarise new patient records, both manual and GP2GP
• Process registrations, transfers and out-of-area notifications
• Process Out of Hours reports and other external communications
• Monitor the practice email inbox and flag urgent queries promptly
• Open, scan, distribute and file post, and manage photocopying and record requests
• Provide administrative cover for other team members when needed
• Assist with training and mentoring new staff

Skills

Attention to detail

Working under pressure

Education

GCSE level or equivalent

Tools

Microsoft Office

Computerised systems

Job description

This Clinical Administrator post sits in the clinical administration team at Len Valley Practice, a GP surgery serving about ten thousand patients. The work centres on reviewing and coding hospital letters and test results, updating patient records, and sending items to the right clinician or escalating safeguarding and complex matters. Core hours run 08:00 to 17:30, with shift length and pattern open to discussion. Previous administrative experience is essential.

What the job involves

• Process incoming clinical and internal correspondence, including hospital letters, reports and emails, and file it in patient records
• Review and read code clinical correspondence before forwarding it to clinicians
• Code diagnoses, procedures and investigations accurately
• Refer complex or high-risk documents, including safeguarding issues, to the relevant clinician
• Manage incoming test results, redirect unmatched pathology, and process screening and monitoring results
• Summarise new patient records, both manual and GP2GP
• Process registrations, transfers and out-of-area notifications
• Process Out of Hours reports and other external communications
• Monitor the practice email inbox and flag urgent queries promptly
• Open, scan, distribute and file post, and manage photocopying and record requests
• Provide administrative cover for other team members when needed
• Assist with training and mentoring new staff

Qualifications

• Educated to GCSE level or equivalent

Experience

• Previous experience in an administrative role
• Experience using computerised systems and Microsoft Office

Skills & knowledge

• Excellent attention to detail and accuracy
• Working well under pressure

Checks & eligibility

• Disclosure of relevant criminal convictions under the Rehabilitation of Offenders Act exceptions

Nice to have

• Knowledge of clinical terminology
• Previous experience working in a GP practice or primary care setting

What’s offered

• Flexibility around shift length and working pattern, open to discussion