Clinical Administration Team Lead, Performance & Informatics

UHCW; Coventry; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team, oversee processes and ensure that agreed standards are met in line with NHS Trust policies.

You will lead recruitment, staff development and provide first-line management for sickness, disciplinary and performance issues, while driving improvements across the department.

Qualifications

• Managerial experience in an administration environment.
• Experience in a customer-facing role.
• Advanced decision making and resolving complex work-related issues.
• Managing the workload of a team.

Responsibilities

• To deputise on behalf of the Operations & Performance Manager supporting the effective daily operation of the department where appropriate.
• Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
• Provide team leader cross-cover across Clinical Administration teams when required.
• Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
• Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews.
• Provision of an effective communication system both within the team and to internal and external agencies.
• Providing and improving services in line with Trust objectives and nationally agreed initiatives
• Motivating and persuading staff regarding changes to procedures and current practice
• Monitoring and providing reports to Senior Team in line with KPIs
• Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.

Skills

Managerial experience

Customer-facing

Advanced decision making

Team supervision

Communication skills

Tools

Microsoft Office

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team, oversee processes and ensure that agreed standards are met in line with NHS Trust policies.

You will lead recruitment, staff development and provide first-line management for sickness, disciplinary and performance issues, while driving improvements across the department.