Clinical Admin Team Lead

Dorset Healthcare; Poole; On-site; GBP 19,000 - 29,000; Part time

Job summary

Dorset HealthCare is seeking a 25-hour Clinic Support Team Lead to join the Leadership team, overseeing the clinic administration staff across MSK, ENT, Vasectomy and Pod Surgery services. The role supports quality improvement initiatives, supervision and mentorship within a busy hospital context.

The post holder will work flexibly across locations, lead on systems and wellbeing of the administration workforce, and ensure a consistently friendly, professional patient experience while managing

Qualifications

• Leadership and people management experience preferred
• Experience coordinating administrative workflows beneficial
• Strong customer service and communication skills

Responsibilities

• Lead clinic support administrators on a day-to-day basis
• Ensure administrative needs of MSK, ENT, Vasectomy, Pod Surgery services are met
• Develop and improve admin processes and systems
• Oversee wellbeing and development of the administration workforce
• Maintain a positive patient experience and professional service

Job description

We are currently looking for a Clinical Admin Team Lead within the MSK, ENT, Vasectomy, Pod Surgery portfolio.

This role is for a 25 hour Clinic Support Team Lead working within the Leadership team leading on certain aspects of that, with the support of the Administration Service manager.

There is a strong drive for quality improvement across the service, so you will become involved in activities to develop the administration service. Alongside this we will offer a supportive learning environment and regular supervision and mentorship.

To make the best of this opportunity the post holder is likely to need to work flexibly across different locations with some variation to start and finish times.

To manage the clinic support administrators on a day-to-day basis ensuring that the administrative needs of the services are achieved to the required standards.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

To work within the Leadership Admin Team to deliver an efficient Administrative Service supporting MKS, Physio, ENT, Vasectomy, Pod Surgery.

To lead on systems and processes associated with clinical administraton.

To lead on the wellbeing and development of the administration workforce.

To lead on management of the clinic environment.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.