Clinic Receptionist and Administration Officer

University Hospitals of Derby and Burton NHS Foundation Trust; Baildon; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

On-site parking

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust seeks an Outpatient Administration and Main Reception assistant for the Ilkeston site. The post involves a 12-hour Saturday/Sunday shift pattern (7am–7pm) to support a seven-day rostered service across the Community Diagnostic Centre and local Trust sites.

You will record data in Lorenzo, SystmOne and PAS, maintain case note locations, prepare notes for scanning, and ensure RTT targets are met.

Responsibilities

• Provide comprehensive Outpatient Administration and Main Reception service at the Ilkeston site.
• Support the Community Diagnostic Centre with a 7-day rostered service for MRI, CT, Ultrasound and Point Of Care Testing.
• Record data using Lorenzo, SystmOne and room booking software and update case note locations.
• Prepare case notes for scanning and ensure data is coded for retrieval.
• Deliver courteous, confidential reception, assist patients with language or disability barriers.
• Make follow-up outpatient appointments in PAS, generate letters, and complete data tasks for Trust reporting.
• Ensure 18-week RTT end dates are captured in PAS to meet targets.
• Carry out cash handling, mail receipt/distribution, franking and posting as part of a friendly, professional service.

Skills

Reception duties

Data entry

Cash handling

Multidisciplinary teamwork

Tools

Lorenzo

SystmOne

PAS (Patient Administration System)

Room booking software

Job description

To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.

To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.

To provide administrative support to the Health Records Department.

This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.

We have an opportunity for 12 hour post working Saturdays and Sundays on Am and PM roster . This will be a 7am to 7pm service., Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.

To record data, using Lorenzo, SystmOne and the room booking software.

To record and update case note folder location details on the case note tracking system.

To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.

Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.

Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.

Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.

To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care TogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• o Development opportunities, including both professional and leadership development
• o On-going support through every step of the way from recruitment to when you join our team and beyond.
• o A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• o We see on average 4810 OP appointments per day.
• o We are the 4th busiest Trauma & Orthopaedic
  outpatients department in England - an average of 2077 per week.
• o An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• o Our hospitals admit an average of 195 emergency patients daily.
• o Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• o We are one of only 7 Trusts nationally with more than 50 operating theatres.
• o We carry out more than 140 elective procedures each working day.

Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.

You will be joining an already established team who have patient care and outcomes at the heart of everything they do.

We offer an excellent working package and free on site parking.

This role will require the successful candidate to occasionally work across our local community sites.