Ward Clerk/Scheduler

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an organised and patient-focused administrator to join the WWCRC unit in London. The role supports appointments, clinic management, reception, and general admin duties, guided by senior nursing staff.

You will handle patient referrals, update records, and maintain a smooth patient journey in a busy clinical environment. Experience in healthcare and strong communication are essential; desirable qualifications include ECDL or NVQ Customer Care.

Qualifications

• Minimum six months working in a healthcare environment.
• Understanding of working with patients who are chronically ill.
• Desirable: ELC (European Computer Driving Licence) or Equivalent.
• Desirable: NVQ Customer Care.

Responsibilities

• Appointments, scheduling, and capacity management according to WWCRC guidelines.
• Liaise with patients regarding treatment and manage expectations for appointments.
• Clinic management including pre-prepare clinics and manage overbooking.
• Run a highly efficient, patient-focused reception service.

Skills

Patient communication

Reception duties

Administrative tasks

Education

General education

Job description

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

These responsibilities will be carried out under the guidance of the Sister for WWCRC

Appointments, scheduling, and capacity management

• To deal with all patient research referrals from clinicians/ research nurses, ensuring that the treatment is scheduled within WWCRC guidelines.
• To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations regarding their appointment.

Clinic management

• To pre-prepare all clinics.
• To manage overbooking.

Reception duties

To run a highly efficient and patient-focussed reception service, including:

• To meet and greet all patients and visitors to the unit in a professional, courteous, and friendly manner.

General administration

• Maintaining filing systems as required, and ensures all appropriate paperwork is filed in the correct place.
• Ensuring accurate updating of patient demographic details on the Patient Administration System and medical notes.

Person specification

Education/Qualifications

Essential criteria

• Good general Education

Desirable criteria

• ELC (European Computer Driving Licence) or Equivalent
• NVQ Customer Care

Experience

Essential criteria

• Minimum of six months working in a healthcare environment
• Understanding of working with patients who are critically and chronically ill Previous office

Desirable criteria

• Admin experience

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.